Candice Hegwood
Redding,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Eligibility Worker
Shasta County HHSA
11.2023 - Current
- Conduct interviews with applicants, review their documents and assess their eligibility for various programs according to specific guidelines.
- Provide direct services to clients coming in with questions or needing help with applying for assistance.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Referral Coordinator
Children's Therapy Center
01.2022 - 09.2023
- Assisted in the development of referral processes and procedures.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Trained new staff on the referral process and supported staff ongoing with questions regarding referrals.
- Coordinated with external agencies to ensure timely processing of referrals.
- Provided feedback to leadership on relevant referral trends, issues, and best practices to meet timelines.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate and up-to-date patient records,
Family Resources Coordinator
Children's Therapy Center
11.2015 - 02.2022
- Process referrals sources for Birth to Three, Early Support program.
- Meet with families to discuss concerns, schedule their child's evaluation and explain their rights as a parent participating in Early Support services.
- Participated in evaluations to determine eligibility for Early Support services and notify families if their child qualifies.
- Meet with families in there homes to document frequency and therapy plan for Early Support services.
- Coordinate Early Support services for the child and family, and facilitate the timely delivery of the services.
- Maintain confidential, accurate records of child development and family concerns in state data management system.
- Maintain confidential, accurate child and family records in electronic medical record system.
- Manage a caseload of approximately 45 children ages 0-3.
- Assist in planning and implementing transition activities for children eligible for school district services at age three.
- Provide family with community resources as needed.
Director
Learning Care Group
07.2012 - 11.2015
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Hired and trained new employees on operations, performance expectations and age specific curriculum.
- Communicated daily with families regarding their child's development.
- Created weekly staff schedules and staff communications and held monthly staff trainings.
- Prepared 3rd party billing and responsible for payment allocation.
- Prepared monthly claim documentation for reimbursement with the Child and Adult Care Food
Program.
Education
Child Development
Green River Community College
2016
Medical Assisting
Western Career College
1999
Skills
- Caseload Management
- Database Management
- Training and Mentoring
- Referral Tracking
- Patient Scheduling
- Conflict Mediation
- Exceptional organization
- Timely and Empathetic Communicator
- Supportive Team Member
- Accurate Documentation
Timeline
Eligibility Worker
Shasta County HHSA
11.2023 - Current
Referral Coordinator
Children's Therapy Center
01.2022 - 09.2023
Family Resources Coordinator
Children's Therapy Center
11.2015 - 02.2022
Director
Learning Care Group
07.2012 - 11.2015
Child Development
Green River Community College
Medical Assisting
Western Career College
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