Candice Helgeson
Plainfield,IL
Summary
Proven leader highly skilled in development and execution, delivering results through analytical research and cross functional relationship building. Experienced in process improvement and change management through the successful completion and delivery of multiple projects. Excellent communicator with proven success building relationships and driving results.
Overview
16
16
years of professional experience
Work History
Lead HR Technology Business Systems Consultant
Wells Fargo Technology
07.2017 - Current
- Analyzed HR data to provide business partners with suggestions on process and business improvements, which decreased customer wait times and second contacts with HR professionals.
- Designed, lead, and implemented changes throughout the human resources department that enhanced productivity and improved our customer experience. This includes but is not limited to, workforce management applications, CCaaS applications and updates, reporting tools and workday utilization.
- Managed multiple vendor relationships with healthcare and benefits companies to successfully negotiate, complete contracts and implement annual benefits enrollment for all employees.
- Primary subject matter expert responsible for building relationships across several lines of business including engineering technology and HR.
- Responsible for analyzing complex data and collaborating with leadership to gain a clear understanding of business needs and goals. Responsible for suggesting and implementing changes that drove improvements for the business.
- Responsible for in-depth evaluation of planning and direction conducted to resolve complex business problems including analyzing workforce data and comparing products to meet business need.
- Lead for call center transition from old telephony products to Five9 call center technologies. Successfully rolled out new technologies, wrote business and functional requirements as well as training plans for call center employees.
- Manage initiatives from implementation to close. Duties include meeting facilitation and engagement, defect management, and business functionality traceability.
Business Systems Consultant
Wells Fargo Technology
04.2014 - 07.2017
- Research, write and deliver test scripts and plans to LOB partners.
- Develop and maintain relationships with business partners.
- Manage UAT from implementation to project close; including but not limited to holding meetings, logging defects, creating traceability matrix’s and working directly with developers and LOB partners.
- Coordinate and participate in various technology meetings for technology executives and managers.
- Developed successful business relationships with internal and external clients.
Museum Manager/Enterprise Marketing
Wells Fargo History Museum
04.2009 - 04.2014
- Directed museum marketing, communications and public outreach.
- Event planning and execution director.
- Designed, implemented, and maintained BCP plans for Wells Fargo History Museums.
- Authored and delivered historical presentations to Wells Fargo employees, and external organizations and individuals.
- Researched and published content used in tours, exhibits, and media.
- Successfully managed and administered the museum's annual budget.
- Conducted employee reviews, lead, designed and delivered team trainings.
- Ensured all tasks were met and provided guidance for employee issues.
Education
Masters of Arts -
American Public University
WV01.2010
Bachelor of Arts -
Arizona State University
Tempe, AZ05.2007
Skills
- HR data analysis
- Workforce management
- Vendor management
- Reporting tools
- Business process improvement
- Relationship building
Summary Of Qualifications
5, 12, 10, 8, 10, 10, Everyday Leader Program, Linden Leadership, 01/23, Emotional Intelligence training, 01/23, Innovative thinking, 01/23, Patent application, 01/23, Brand reviews, 01/23
Timeline
Lead HR Technology Business Systems Consultant
Wells Fargo Technology
07.2017 - Current
Business Systems Consultant
Wells Fargo Technology
04.2014 - 07.2017
Museum Manager/Enterprise Marketing
Wells Fargo History Museum
04.2009 - 04.2014
Masters of Arts -
American Public University
Bachelor of Arts -
Arizona State University