Candice Hill
Powhatan,VA
Summary
Highly-motivated, hard working employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Omnicare, A CVS Health
05.2010 - 09.2021
- Supervised about ten pharmacy technicians and coordinated day-to-day assignments.
- Monitored employee productivity to provide constructive feedback and implemented coaching/counseling when needed.
- Evaluated staff performance and delivered mid-year and end year evaluations and merit increases.
- Conducted in-person interviews and hired applicants.
- Trained new hire technicians and created training/development books.
- Created schedules and covered shifts when technicians called out or needed assistance.
- De-escalated nursing calls requesting a supervisor by maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained positive working relationships with fellow staff and management.
- Entered medication orders and refills into computer databases.
Pharmacy Technician
Rite-Aid Pharmacy
10.2008 - 04.2010
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before processing into computer databases.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Monitored supply inventory and drug expiration dates and promptly submitted replenishment orders to maintain adequate inventory.
- Transmitted claims to insurance companies and resolved problems over the phone.
- Communicated effectively with doctors and insurance agencies to resolve prior authorizations.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VANo Degree -
John Tyler Community College
Chester, VASkills
- Verbal and Written Communication
- Critical Thinking / Problem Resolution / Conflict Management
- Customer Service
- Computer Skills / Data Entry
- Detail-Oriented / Organization
- Thrive Under Pressure
- Advanced Math Skills
- Leadership / Supervisor Experience
- Scheduling / Work Coverage
- New Hire Onboarding / Staff Development
- Performance Reviews / Coaching Employees
- Team Collaboration
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Omnicare, A CVS Health
05.2010 - 09.2021
Pharmacy Technician
Rite-Aid Pharmacy
10.2008 - 04.2010
High School Diploma -
Lloyd C. Bird High School
No Degree -
John Tyler Community College
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