Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Candice Holland

Covington,GA

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

20
20
years of professional experience

Work History

Sr. Clinic Administrator

Walmart Health
08.2020 - 05.2023
  • Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
  • Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
  • Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
  • Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
  • Facilitated collaboration among medical professionals, fostering team-based approach for optimal patient care outcomes.
  • Adhered to company policies and procedures while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
  • Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.

Sr. Manager III, Clinic Operations,

Emory Healthcare
01.2017 - 06.2020
  • Performed periodic audits, surveys and organizational assessments.
  • Accountable for activities that enhanced operational efficiencies, improve patient satisfaction and resulted in cost effective healthcare solutions.
  • Initiated and completed projects in a timely manner and supported multiple projects concurrently.
  • Implemented, monitored and helped develop policies and procedures to ensure compliance with regulations applicable to management of the practice.
  • Supervised staff and managed employee performance; provided on-going performance feedback, addressed problems and took corrective or disciplinary action as needed; oriented and trained new employees, verified and documented competencies and identified ways to develop skills.
  • Established and enforced safety policies and procedures, OSHA regulations and employee health surveillance
  • Evaluated operational effectiveness and monitored delivery of patient services, including reviewing physician activity to ensure efficient patient flow
  • Established and monitors agreed upon operational, financial and clinical performance measures and goals Managed practice staff within established budget to facilitate effective services.

Assistant Clinic Administrator

Rockdale County Health Department
01.2010 - 01.2017
  • Overseer of office manager, medical billing managers, patient coordinators, clinical staff and operations supervisor
  • Leader for all proposal pursuits, actively participate in contract negotiations, and successfully lead development effort through design and verification stages while maintaining schedule and cost constraints
  • Cultivated and oversee implementation and administration of internal practice policies and procedures in conjunction with State policies and procedures
  • Responsible for managing 1M in healthcare revenue Interpreted applicable laws, rules and regulations, and ensure the practice remains in compliance.
  • Established cost/benefit analysis of new patient care services and equipment to maximize patient revenues, and recommend implementation/purchase of new services/equipment Improved, implemented, and managed annual practice(s) budget; forecast revenue/expenditures versus budget and make appropriate recommendations Analyzed monthly of P/L statements.

Senior Operations Manager

Alere Healthcare
01.2003 - 01.2010
  • Formulated business strategies and coordinate day to day business for Home Health, Hospice and Disease
  • Managed Oncology divisions and was honored as Operations Manager of Year (2007)(2009)
  • Established strong referral system which provides continuous leads for new business development
  • Managed multiple locations utilizing the 4-operational step program: timelines, quality, customer service and cost
  • Recaptured 4 lost accounts, adding $390,000 to annual sales total
  • Conducted in service trainings for appropriate staff members at routine intervals on products, telephone techniques, and third-party payer procedures to improve overall service
  • Designed, developed and analyzed instructionally sound and cost effective learning products Addressed client concerns promptly, utilizing customer service skills
  • Assured organization meets regulatory and internal standards including URAC, NCQA and corporate compliance programs.
  • Accountable for all new program implementations of Home Health and Disease Management Services.

Education

Bachelor of Science - Healthcare Management

Point University
Atlanta, GA

Skills

  • Market Analysis
  • Resource Allocation
  • Budget Oversight
  • Strategic Planning
  • Partnership Development
  • Talent Development

Affiliations

  • American College of Healthcare Administrators

Timeline

Sr. Clinic Administrator

Walmart Health
08.2020 - 05.2023

Sr. Manager III, Clinic Operations,

Emory Healthcare
01.2017 - 06.2020

Assistant Clinic Administrator

Rockdale County Health Department
01.2010 - 01.2017

Senior Operations Manager

Alere Healthcare
01.2003 - 01.2010

Bachelor of Science - Healthcare Management

Point University

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Candice Holland