Candice Holly Byer
Southborough,USA
Summary
Experienced in team collaboration and multitasking, with proven skills in problem-solving and customer service. Skilled in maintaining cleanliness and organizing tasks efficiently in fast-paced environments. Eager to apply hospitality and service industry expertise to a full-time role, contributing to team success and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook
Wendy's
Southborough, MA
03.2024 - Current
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Handled cashier duties, maintaining accuracy of monies received or exchanged.
Shift Lead Manager
Walgreens
Southborough, MA
03.2024 - 05.2025
- Provided team leadership, direction and guidance to ensure quality standards were met.
- Maintained accurate records of inventory levels, identifying discrepancies between actual stock levels and system records.
- Developed and implemented effective shift management strategies to improve efficiency and customer satisfaction.
- Monitored daily operations ensuring all tasks are completed in an efficient manner within specified deadlines.
- Created staff teams and delegated work tasks to increase productivity.
- Prepared and submitted daily reports to management.
Guest Services Leader
Cumberland Farms
Southborough
01.2024 - 10.2024
- Ensured compliance with local health regulations pertaining to cleanliness standards at all times.
- Implemented strategies to enhance customer satisfaction levels through improved service standards.
Entertainment Coordinator
Level99
Natick
01.2024 - 03.2024
- Monitored feedback from guests at each event in order to continuously improve upon services provided.
- Provided leadership and guidance in order to maintain high standards of professionalism among all staff members involved in the production process.
- Inspected equipment, such as rides, games and vehicles, to detect wear and damage.
Seasonal Sales Associate
Bath and Body Works
Natick
10.2023 - 03.2024
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
Waitress/Bartender
Mario's Showplace
Webster
01.2022 - 09.2023
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Managed closing duties such as counting money and cleaning.
- Greeted and escorted guests to tables, fostering warm welcome.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
Waitress/Bartender
Owen O'Leary's
Southborough/Westborough
10.2020 - 06.2022
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Managed closing duties such as counting money and cleaning.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment.
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.
Education
Associate - Communication Sciences And Disorders
College of The Desert
Palm Desert, CA05.2014
GED - undefined
College of the Desert
Palm Desert, CA01.2009
Skills
- Multitasking and organization
- Team collaboration
- Sanitation
- Supply restocking
- Attention to detail
- Problem-solving
- Food storage
- Hospitality and service industry background
Certification
- ServSafe Food Handlers
- ServSafe Alcohol
- Nurturing Families Treatment
Awards
Nurturing Program for Families
Timeline
Cook
Wendy's
03.2024 - Current
Shift Lead Manager
Walgreens
03.2024 - 05.2025
Guest Services Leader
Cumberland Farms
01.2024 - 10.2024
Entertainment Coordinator
Level99
01.2024 - 03.2024
Seasonal Sales Associate
Bath and Body Works
10.2023 - 03.2024
Waitress/Bartender
Mario's Showplace
01.2022 - 09.2023
Waitress/Bartender
Owen O'Leary's
10.2020 - 06.2022
GED - undefined
College of the Desert
Associate - Communication Sciences And Disorders
College of The Desert