Candice Jackson
Indianapolis,Indiana
Summary
Focused Electrical Engineer with background in Substation, Transmission, Distribution Engineering and Power Systems, Automation and Controls. In-depth understanding of control and power-delivery systems. Experienced in developing technical studies and investigations.
Overview
29
29
years of professional experience
Work History
Sr Analyst Resource Adequacy Operations
MISO ENERGY
01.2022 - Current
- LOLE Study
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Monitored compliance and filing requirements in conjunction with NERC, FERC and NEC Standards.
- GADs – Quarterly, 36 Month Validation
- Stakeholder Relations – Engage and resolve Stakeholder concerns and questions
- Manage, Verify/Validate over 1500 Generator Verification Test Capacity submittals.
- SAC Support – Validation/Verification for Generation Resources based on evaluations of type and volume of Interconnection service.
- ICAP Deferral – Process Market Participant ICAP Deferral requests.
- PRA Auction facilitation.
- GADs – Quarterly, 36 Month validation
- Generator Interconnection management
Application & Support Engineer
IPS Energy
01.2014 - 01.2022
- Responsible for supporting intelligent and specialized Asset and Configuration Management for Protective Relays and IEDs for high level of power systems.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Responsible for integration of Network Model Management within all areas of protection utilizing CIM-based network models.
- Responsible for Compliance Reporting for NERC, FERC and MISO.
- Responsible for defining, provisioning and managing cloud environments.
- Troubleshoot and resolve any issues that occur in cloud-based application software.
- Perform patches, upgrades and maintain environment in accordance with established policies and procedures.
- Work closely with development team during design of applications and provide inputs from operational perspective.
- Answer support tickets that have been escalated by tier 1 and 2 teams
- Provide support on implementation and testing efforts for ongoing data integration projects
- Perform root cause analysis on critical production issues
- Perform code reviews
- Assisted with integration of third-party applications into existing systems, enhancing overall functionality.
Fleet Electrical Engineer (Locomotives)
Amtrak
01.2012 - 01.2014
- Provides technical services to Locomotive terminal shops, S&I shops, and overhaul shops.
- Provides engineering solutions that extend beyond routine troubleshooting and routine diagnostic work.
- Analyzes and reviews rolling stock equipment and their systems to improve reliability by 80%.
- Provides solutions for equipment problems which are typically design flaws, retrofit and field modifications, and maintenance shortcomings.
- Provides design improvements to reduce failures that are reducing availability of equipment.
- Systematically researches problems and analyzes failures to distinguish between routine troubleshooting and genuine systemic problems and to identify root cause of problems and potential solutions.
- Frequently interacts and inspects other passenger cars in addition to non-Amtrak (state owned) locomotives and equipment from time to time.
- Participates in FRA (Federal Railroad Administration) and NTSB (National Transportation Safety Board) matters, as required.
- Participates, from time to time, in field tests, safety inspections, and warranty programs for capital rolling stock programs
- Prepare cost estimates.
- Provide direction in matrix organization
- Collaborate with system and division project managers on project progress.
- Interact with representatives from various railroads and government organizations.
- Coordinate project closeouts
- Review engineering designs prepared by outside consultants for projects to be constructed on Amtrak property on behalf of outside third parties to ensure compliance with industry and Amtrak standards.
- Provide technical expertise to other departments and make engineering decisions for Division Engineers and their staff.
- Provide Construction Related Engineering assistance when requested by Division Personnel and when necessary, make field inspections pursuant to make engineering decisions.
SR Asset Health Management Engineer
American Electric Power
01.2010 - 01.2012
- Prevent failures, prioritize asset renewal, and optimize O&M.
- Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to 1M cost savings.
- Prevent failures to achieve 99% system reliability, availability, performance and compliance goals
- Support prioritized asset replacement investment decisions.
- Apply advanced analytics to both real-time and historical data to help drive decisions and actions that maximize asset health and performance.
- Develop and use algorithms to calculate health index and risk of failure of substation assets.
- Aggregate data from several sources including maintenance and inspection records, SCADA, and real time health monitors
- Leveraging data, Statistics, and Condition Assessments to determine total risk – Mechanical, Thermal, Dielectric, Accessory, and Miscellaneous risk
- Develop standards for real time monitoring packages that can be applied to certain equipment types and voltage levels.
SR SCADA Model Engineer
Mid-Continent Independent System Operator
01.2009 - 01.2010
- Support building of bi-weekly and Quarterly ICCP Models.
- Perform open loop testing for market resources
- Performed closed loop testing on market resources
- Perform new ICCP link testing: model new data points: and perform corresponding data check out
- Managed work and coordinate with SCADA model engineers and network model engineers to map /remap additional/ changed data points
- Assist and support building of SCADA and Alarm models
- Develop tools to facilitate SCADA and ICCP mapping, modeling and testing
- Develop solutions to resolve Mitigate AGC, SE, and CA problems
- Tune and troubleshoot AGC applications to ensure proper generation control within MISO balancing authority footprint
- Conduct testing of software changes to EMS applications, new network and Supervisory Control Data and Acquisition
- Participate in development of internal tools to improve application results
- Compliance with all processes, procedures, and standards applicable to position including (but not limited to): SSAE16 (Statement on Standards for Attestation Engagements No
- 16), CIP (Critical Infrastructure Protection), Change Management, Tariff (Open Access Transmission, Energy and Operating Reserve Markets Tariff), FERC (Federal Energy Regulatory Commission), NERC (North American Electric Reliability Corporation), U.S
- Department of Homeland Security, and NAESB (North American Energy Standards Board).
- Power system operation, planning, modeling, and voltage analysis.
- Software development and programming principles.
- Microsoft Office Suite
SR Substation Engineer
EASI / American Electric Power
01.2007 - 01.2009
- Program Manager for Telecom – SCADA program consisting of 960 different sites requiring Telecom, SCADA or both utilizing technology available in area.
- Engineer & Design Substations utilizing standards including bill of materials, yard layouts, plans, sections and details, grounding, ground grid, control building arrangements, interior and exterior raceways, auxiliary AC and DC power systems, and cable lists.
- Prepare calculations and equipment specifications.
- Prepare new and modify existing relay drawings including relay panel arrangements, single lines, three lines, AC schematics, DC fundamentals, equipment wiring, and relay panel wiring.
- Execute complex assignments requiring use of advanced techniques, resulting in development of new or improved processes, equipment and/or technological methods.
- Develop and evaluate plans for major projects; assessing feasibility or soundness of proposed applications when data is insufficient, or testing is advisable.
- Regularly meet and correspond with clients or outside personnel with potential marketing responsibilities.
- Responsible for creating studies to upgrade or install EMS System to increase reliability, system performance, and system utilization
- Responsible for installation management, Open loop test and Start-up of EMS via simulated scenarios and responses
Turbine Build Engineer - Energy Division
Rolls Royce
01.2005 - 01.2007
- Managed Turbine Build utilizing SAP
- Continuous Monitoring Components against customer contract dates
- Verifying functionality of gas turbines
- Preparing and interpreting engineering specifications for medium voltage (up to 15.0kV) generators, generator control and protection for turbo machinery applications
- Produced Process and Instrumentation diagrams and wiring assemblies for engine and power turbine instrumentation
- Support sizing and selection of generators including line and neutral cubicles, electric motors and controllers, uninterruptible power supplies, switchgears, transformers, power management systems, instrumentation, wiring systems, heaters and control valves
- Review Motor Control Center designs and UPS designs, which includes preparing a specification, one-line diagrams and schematics and approve project drawings and documentation, interface directly with customers during vendor co-ordination meetings Vendor Coordination Meeting (VCM) and factory tests including Customer Witness Test / Factory Acceptance Test (CWT & FAT)
- Liaise with other engineers to assure functional integration products and associated designs to provide technical coordination and oversight of grid/system requirements and electrical protection grading data, between Rolls-Royce equipment suppliers and customers/integrators, with particular focus on provision of technical data required to assist customers/integrators in obtaining grid authority approvals.
Grid Energy Storage Engineer
Ener1
01.2003 - 01.2005
- Conceptualized and produced design & engineering for alternative grid energy storage.
- R&D for Battery Management System in controlling, health monitoring battery module for mobile peaking stations.
- Power performance, efficiency studies, project planning, NEMA studies, and testing for energy module development.
- Responsible for EMS System for storage system via ETAP
- Utilized Microsoft Project to control project schedules and finances.
- Communicate and present project information.
- Organized work and man-hours to make ensure projects are completed on schedule.
Combustion Turbine Fleet Engineer
Duke Energy
01.1995 - 01.2003
- Managed scope of work and participating with OEMs in integrated life assessment and examination of vital parts of Generation Plant.
- Managed technical specification and tendered evaluation for the contract works of major equipment.
- Managed relationship with original equipment manufacturers (OEMs) by maintaining continuous contact with them on product related advancements/ improvements in respect of performance, operation and maintenance as well as to coordinate with them to solve plant problems associated with their equipment.
- Managed improvements in the design, construction and choice of material based on the experiences gained from the units in service.
- Managed bidders during clarification meetings of extension projects for the required technical clarifications and for minimizing deviations.
- Managed the selection of sub-Contractors, inspection and testing of equipment during engineering and manufacturing.
- Managed reliability of unit by conducting all functional tests and acceptance tests.
- Managed the items identified under punch list.
- Managed deficiencies that adversely affect performance, reliability and safety of unit/systems by issuing Provisional Acceptance Certificate.
- Managed and ensured rectification / correction of all defects and deficiencies of equipment / system by Contractor during warranty period and end of warranty inspections.
- Managed contractor for complete delivery of the final as-built drawings and complete turnover package.
- Wholesale electricity market analysis: interaction of economics, public policy, and technical issues in electricity restructuring, particularly involving transmission.
- Merger and competition analysis: FERC merger guidelines, market power.
- Responsible for Designs, Erection, Commissioning and Installations of Transmission and Distribution systems of 69kV to 345kV and 12kV to 24kV.
- Associated electrical equipment required for Industrial Commercial and Domestic Consumers in various communities, cities, and adjoining areas throughout Indiana, Kentucky, Illinois, and Ohio.
- Comprehensive substation protection, metering, and monitoring, regulating distribution, stepping voltage up and down, limiting power surges, and converting power from direct current to alternating current or vice versa
- Professional experience in Document Control, Project Cost Reporting, Materials Control, Logistics, Administration, Design Supervision, QA/QC.
- Preparing deliverables; drawings, specifications, reports, and manuals
- Maintain databases with budget hours and progress measurement
- Liaison with the client to ensure timely delivery of all materials requiring hand-over format, which was completed on or ahead of schedule.
- Skilled in the design and drafting of one-lines, wiring diagrams, grounding grid layout, underground power distribution, cable tray and lighting layout.
- Well versed in 138kV to 480VAC switchgear design, 5kV to 480VAC motor controls and variable frequency drives. 6 years of Power Generation Combustion Turbine field experience as an electrical technician and supervising construction and maintenance
- Responsibility included critical path planning, project follow-up and field procurement.
- Managed project design utilizing MicroStation and AutoCAD producing plot plans, forms, slabs and finals with accuracy and efficiency
- Proficient work in land surveying using survey points, sketches, legal descriptions and base plats.
- Develop and update: Process Flow Diagrams, Piping & Instrument Diagram’s, Piping Plot Plans, Piping Sections and Details and Bill of Materials
- Design of meter skids, mainline pump skids, surge vessels and relief systems, pipeline bypass systems with pipeline pumps and pressure control, and details to pipeline routing.
- Managing the safety of the personnel & minimizing accident & losses by supervising and training
- Maintain a high level of quality & discipline in the workforce across the department.
- Monitoring the performance level of the staff for ensuring accomplishment of the target.
- Liaison with external agencies & regulatory authorities to ensure compliance with the requisite rules & regulations and obtaining the requisite clearances & approval.
- Utilized Microsoft Project to schedule, plan, and project finances.
Education
Bachelor of Science - Electrical Engineering Technology / Energy Engineering
IUPUI
Indianapolis, IN01.2025
Skills
- Predictive Data Analytics
- NERC, FERC Compliance Reporting
- Root Cause Analysis
- SCADA - Real-time Monitoring, Data Analytics
- Risk Analysis
- Financial Management
- Budget / Projection Forecasting
- Contract Negotiations
- Process Improvement
- Tactical Project Planning
- Lead multifunctional activities
- Product commissioning
- EMS
- SQL
- SAP
- Maximo
- Visual Basic
- Microstation
- AutoCAD
- Microsoft Office Tools
- Microsoft Project
Affiliations
- Institute of Electrical and Electronics Engineers (IEEE)
- NERC - Women in Engineering – Steering Committee
- Association of Business Process Management Professionals (ABPMP)
- Association of Information Technology Professionals (AITP)
Stakeholder Relations
- Organizational Leadership
- Stakeholder Mapping
- Implementation of Strategic Governance Public Policy
- Liaison with external Agencies & Regulatory authorities
- Tactical business planning
- Develop Value Stream Analysis
- Planning Performance Management
- System Requirement Analysis - Process modeling
- Work Plan development
- Maintenance processes
- Risk analysis
- Process improvement
- Projection reporting
Timeline
Sr Analyst Resource Adequacy Operations
MISO ENERGY
01.2022 - Current
Application & Support Engineer
IPS Energy
01.2014 - 01.2022
Fleet Electrical Engineer (Locomotives)
Amtrak
01.2012 - 01.2014
SR Asset Health Management Engineer
American Electric Power
01.2010 - 01.2012
SR SCADA Model Engineer
Mid-Continent Independent System Operator
01.2009 - 01.2010
SR Substation Engineer
EASI / American Electric Power
01.2007 - 01.2009
Turbine Build Engineer - Energy Division
Rolls Royce
01.2005 - 01.2007
Grid Energy Storage Engineer
Ener1
01.2003 - 01.2005
Combustion Turbine Fleet Engineer
Duke Energy
01.1995 - 01.2003
Bachelor of Science - Electrical Engineering Technology / Energy Engineering
IUPUI