Candice Johnson
Milpitas,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful business professional with demonstrated track record consulting. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Design and Delivery Consultant III
Kaiser Permanente
04.2001 - Current
- Advise, consult, and collaborate with pharmacy senior leadership on strategies and solutions for training and development of pharmacy programs across all regions.
- Oversee and design learning projects at various phases, from analysis through design and implementation.
- Determines and prioritizes key short-and long-range goals and objectives in alignment with company/regional strategic goals and direction.
- Coordinate training environment updates, upgrades, and enhancements by attending meetings and conducting trainings.
- Collaborated with IT business partners on system needs to support department workshops.
- Assist core department training workshops with all aspects background support.
- Develop and edit instructional materials, such as quick reference books, simulation exercises, lesson plans, instructor guides, and job aides.
- Conduct needs assessments and strategic learning assessments to develop the basis for curriculum development or to update curricula.
- Strategized, created, and implemented ePIMS integration with SPIMS application for the Kaiser Permanente National Specialty Pharmacy to include onsite and classroom training.
- Led CPX pilot training over multiple virtual training sessions and created 9 eLearning scripts for 9 modules.
- Created the curriculum for the contingency training in Northern California 2023 and led the other facilitators and non-facilitators to be successful in training over 200 contingent workers.
Registered Pharmacy Technician
Costco Wholesale
04.2000 - 03.2017
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Registered Pharmacy Technician
Kaiser Permanente
04.1998 - 04.2001
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
Education
High School Diploma -
Milpitas High School
Milpitas, CA05.1990
Skills
- Microsoft Word, PowerPoint, Excel, Outlook, Teams, Keyboard 60WPM, ePIMS, CPX, Intellicab
Certification
- Pharmacy Technician License, California
- Pharmacy Technician Certification Board (PTCB) Certified
Timeline
Design and Delivery Consultant III
Kaiser Permanente
04.2001 - Current
Registered Pharmacy Technician
Costco Wholesale
04.2000 - 03.2017
Registered Pharmacy Technician
Kaiser Permanente
04.1998 - 04.2001
High School Diploma -
Milpitas High School
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