Candice Johnson

• Evaluated customer data to identify and prevent fraudulent activities.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Produced detailed reports of fraud investigations and presented findings to senior management.
• Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Reporting: SARs, KYC, AML

Programs: VROL, Verafin, SAP, TSYS, Salesforce, FIS

• Investigate fraud claims, transaction monitoring, problem solving with experience in using educated judgement, providing provisional credits, fraud prevention, fraud investigation, financial crimes, communication with customers via email and phone, investigate evidence from merchant documents, work cases through ticket management system, prepare files for Mastercard and visa, pivot tables, KYC and SARs reports, AML

• Eoscar Disputes
• Process complaints and escalations
• Data entry
• Customer Service
• Resolving service requests
• Processing credit applications via admin portal
• Transaction monitoring
• SARs Report writing
• KYC Investigation
• AML

• Treasury management, banking software conversion, ach payments, wires, remote deposit, positive pay, client software training, Verafin, Visa online, FIS, Salesforce, TSYS

• Credit union and banking solutions
• Answer calls for clients experiencing issues with operations
• Running sql scripts to resolve issues
• Transaction monitoring
• Suspicious activity report writing
• Working with loans, credit cards, online banking, accounting, sybase(putty), cs, and deposits
• Problem solving
• Working system down and computer issues service tickets
• Team management and leadership
• Knowledge trainer
• Treasury Management
• KYC specialist
• AML Specialist

• Troubleshooting: virtual private networks/service now/Ticketing systems/end user support/internet explorer/office suite/active directory/encompass/problem solving/multitasking(assisting in calls and chats at the same time)/Citrix/RSA Windows 8/Windows 10 / password resets/locked accounts / non scripted step by step instructions
• I received several surveys back from end users, 5 star ratings
• Skills Used: Typing, problem solving, multitasking

• Answered an average of sixty calls per day by addressing customer inquiries, problem solving, providing new product information
• Politely assisted customers daily

• Data Entry
• Answering multi-phone system
• Resolving mortgage related issues
• Paying insurance premiums
• All receptionist duties

• Data Entry
• Answering multi-phone system
• Schedule appraisals
• Keeping in contact with agents through follow up to make sure assignments are completed by the deadline

• Answered an average of sixty calls per day by addressing customer inquiries, solving problems, providing new product information
• Politely assisted customers daily
• Implemented marketing strategies which resulted in growth of customer satisfaction
• Answered product questions with up-to-date knowledge of sales and bank promotions
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
• Developed reputation as an efficient service provider with high levels of accuracy
• Scored in top 10% of employees in successful resolution of issues

• Assessed clients' financial situations to develop strategic financial planning solutions
• Increased company revenue by month selling various investment products
• Gained a promotion to second level teller after three months
• Employee of the month for three out of the four months employed
• Reported economic trend findings in bi-weekly research for potential clients
• Cash management of over forty thousand dollars