CANDICE J. VOGEL
Cincinnati,OH
Summary
Service-oriented Senior Risk Analyst with 27 years experience in the Insurance Industry. Core competencies include servicing day to day activities on a large book of business as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Track record of creating lasting client relationships through keen attention to detail and customer service excellence.
Overview
44
44
years of professional experience
Work History
Senior Risk Analyst
HAUSER, Inc.
Cincinnati, OH
08.2007 - 02.2026
- Provide administrative support to the Lead Broker for daily client servicing and maintenance.
- Actively participate in the policy renewal process by obtaining renewal information, follow up with carriers on status of quotations, prepare proposals with attention to detail, and directly place specific lines of coverages including Directors and Officers Liability, Employment Practices Liability, Fiduciary Liability, Crime, Cyber, Professional E&O and Kidnap and Ransom.
- Review and verify accuracy of coverage documents (quotes, binder and policies) in conjunction with senior team members. Ensure receipt of outstanding endorsements or corrections and communicate with insurers on requested changes.
- Assist in the development and assembly of materials that enhance the client's understanding of their insurance coverages.
- Independently and proactively prioritize service functions in a timely and efficient manner.
- Use agency management System (EPIC) for all tasks concerning client placement, documentation, and service while adhering to established standards and workflows.
- Invoiced all policy renewals, endorsements, cancellations and followed up for payments from Insured. Handled premium/accounting discrepancies internally, with the carriers and with wholesaler billing departments.
CSR
Chubb Insurance Company
Cincinnati, OH
04.1998 - 08.2007
- Initially worked in the Energy Department and moved to the Property, Machinery and Marine Department.
- Worked with a book of business. Duties included gathering information, booking and issuing policies, follow-up with producers and processing endorsements.
- Closely interact with underwriting and operations departments.
Customer Service Rep
New Horizons Credit Union
Cincinnati, OH
03.1995 - 04.1998
- Initial duties included processing banking transactions, opening accounts and assisting with loan applications.
- Position also involved traveling to various Lazarus Departments Stores to provide service to members and open accounts.
Peak Time Teller
Provident Bank
Cincinnati, OH
02.1992 - 03.1995
- Responsible for processing banking transactions, providing information on products and services offered.
- Balance cash and paperwork on a daily basis.
Agent of Deputy Registrar
Cheviot License Agency
Cincinnati, OH
03.1989 - 09.1991
- Daily work included renewing license plates and issuing drivers licenses, report problems to Central Bureau in Columbus and balance cash and paperwork.
Production Assistant, Andrea Gayle Division
Shapely, Inc.
Cincinnati, OH
03.1988 - 03.1989
- Responsibilities included tracking shipments of fabric and finished goods from overseas.
- Communicate report information to salespeople in New York to update them with stock availability and reorders.
Bridal Consultant
Lazarus Department Stores
Cincinnati
02.1986 - 02.1988
- Explanation of procedure to brides to register for gifts.
- Input bridal selections into system to compile printable registry list
- Help wedding guests with registry print out, and gift suggestions
- Knowledge of merchandise was necessary to answer questions and make suggestions.
- Also extensive phone communications taking orders, handling shipping problems customer inquires and complaints.
Merchandising Systems Analyst
Lazarus Department Stores
Cincinnati, OH
02.1986 - 02.1988
- Acted as a liaison between the buyers and the computer support personnel.
- Gathered information from various reports to analyze and solve problems.
- Communicated to stores daily giving instruction for counts and re-marks.
- Communicated closely with Buyers and retail store personnel.
Assistant Manager / Sales
Deb Shops, Inc.
Cincinnati, OH
04.1985 - 02.1986
- Initially part-time Sales and Cashier responsibilities, greeting customers and selling clothing.
- Position led to management responsibilities - including developing sales plans, supervision of sales staff and accuracy of daily paperwork.
Assistant Manager
Paul Harris Stores, Inc.
Cincinnati, OH
02.1982 - 04.1985
- Scheduling, figuring daily sales plans, stock flow, display and implement the merchandise layout plans sent from the Home office.
- Supervise sales staff.
Education
Associate of Arts - Fashion Merchandising
Southern Ohio College
Fairfield, OH12-1982
Skills
- 27 Years experience in the Insurance Industry
- Strong customer service skills
- Interpersonal communications
- Problem solving skills
- Mathematical aptitude
- Time Management
Timeline
Senior Risk Analyst
HAUSER, Inc.
08.2007 - 02.2026
CSR
Chubb Insurance Company
04.1998 - 08.2007
Customer Service Rep
New Horizons Credit Union
03.1995 - 04.1998
Peak Time Teller
Provident Bank
02.1992 - 03.1995
Agent of Deputy Registrar
Cheviot License Agency
03.1989 - 09.1991
Production Assistant, Andrea Gayle Division
Shapely, Inc.
03.1988 - 03.1989
Bridal Consultant
Lazarus Department Stores
02.1986 - 02.1988
Merchandising Systems Analyst
Lazarus Department Stores
02.1986 - 02.1988
Assistant Manager / Sales
Deb Shops, Inc.
04.1985 - 02.1986
Assistant Manager
Paul Harris Stores, Inc.
02.1982 - 04.1985
Associate of Arts - Fashion Merchandising
Southern Ohio College