Candice Martin

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Reduced patient stress levels through effective communication and active listening skills.
• Assisted patients with daily living activities, promoting independence and dignity.
• Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
• Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
• Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations. • Access the Kansas Eligibility Enforcement System (KEES) • Process applications submitted for students that did not complete processing through KEES automation process.

• Perform exception processing for applications which did not route through KEES automation.

• Manage P-EBT questions received from applicants and other eligible parties.

• Interact directly with applicants via phone and/or email, interact with DCF staff and associated parties, interact with school system administration, and manage multiple data sources while performing data entry functions accurately and completely

• Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
• Enhanced department efficiency with streamlined processes for evidence collection and documentation.
• Increased conviction rates by collaborating closely with prosecutors to build strong cases.
• Conducted comprehensive background checks, contributing to informed hiring decisions and improved workplace safety.
• Boosted productivity by training and guiding 25 employees.

• Enhanced financial reporting accuracy by streamlining the monthly closing process and implementing efficient procedures.
• Reduced operational costs for the company through meticulous budget analysis and strategic cost-cutting measures.
• Improved financial forecasting with detailed analysis of historical data, allowing for informed decision-making on future investments.
• Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
• Reduced errors in financial records by conducting regular audits of billed accounts.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.