Candice Miller
North Charleston,SC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Bakery Sales Associate
Publix Bakery
North Charleston, SC
01.2019 - 12.2021
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Offered every customer exceptional service and learned regular customers' preferences.
- Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Discussed cake design options, available flavors and specific event needs.
- Operated commercial mixers, ovens, and bread slicers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Assistant Manager
Panera Bread
Summerville, SC
06.2004 - 12.2020
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals.
- Established performance goals and empowered bakers to exceed targets.
- Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Managed all baking operations professionally and handled all problems confidently.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Maintained and controlled inventory of baked goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assistant Project Manager
Chembion Environmental, LLC
North Charleston, SC
02.2017 - 05.2019
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Mentored and guided associates in approaches designed to exceed expectations of customers and members.
- Compiled information from multiple, reliable sources and uploaded to system.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Closely collaborated with project members to identify and quickly address problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Reported regularly to managers on project budget, progress and technical problems.
Collections Specialist
American Credit Acceptance
Spartanburg, SC
01.2011 - 06.2013
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Researched, analyzed and settled 100+ disputes per week.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Achieved performance goals on consistent basis.
- Collected documents and made portfolios for collections accounts.
- Negotiated to collect balance in full.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor of Science - Business Administration
University of South Carolina Upstate
Spartanburg, SC06.2013
High School Diploma -
West Ashley High School
Charleston, SC06.2008
Skills
- Building Customer Relationships and Loyalty
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Inventory Management
- Customer Service
- Team Leadership
- Time Management
- Detail-Oriented
- Team Supervision
Timeline
Bakery Sales Associate
Publix Bakery
01.2019 - 12.2021
Assistant Project Manager
Chembion Environmental, LLC
02.2017 - 05.2019
Collections Specialist
American Credit Acceptance
01.2011 - 06.2013
Assistant Manager
Panera Bread
06.2004 - 12.2020
Bachelor of Science - Business Administration
University of South Carolina Upstate
High School Diploma -
West Ashley High School