CANDICE MINUS
Davison
Summary
Professional with experience in case monitoring and client guidance, demonstrating strong organizational skills and attention to detail. Successfully maintained accurate records and monitored case files, which improved tracking of payments and client interactions. Engaged with clients to foster understanding of support processes, ensuring compliance with obligations. Attended training on legislative changes affecting child support services, enhancing knowledge of regulations pertinent to the role of a Probation Officer.
Overview
12
12
years of professional experience
Work History
Friend of the court specialist
Genesee County
Detroit
08.2025 - Current
- Monitored case files and maintained accurate records, leading to improved tracking of payments and client interactions.
- Provided guidance to clients regarding support processes, fostering understanding and encouraging timely compliance.
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
MOVE-OUT/COLLECTIONS DEPARTMENT
Charger Properties
Flushing
02.2022 - Current
- Conflict Resolution
- Documenting
- Record Keeping
- Handling Disputes/Dispute responses
- Appearing in court on companies behalf
- Releasing Security Deposits
APPLICATIONS
Charger Properties
Flushing
10.2018 - 02.2022
- Handle application disputes/security deposits
- Runs applications for possible prospects
- Run credit and criminal background
- Organizing and filing records
- Collect ID, paystubs, and employment letters to determine eligibility
ACCOUNTING
Sam's Club
Grand Blanc
10.2015 - 06.2018
- Prepared various documents, including balance sheet, Income flow projections, and financial statements
- Collected and balanced all Tills
- Responsible for documenting cash errors
- Prepared daily deposits for Loomis
SHIFT LEADER
Halo Burger
Grand Blanc
04.2014 - 06.2015
- Supervised hourly personnel, provided work direction and reviewed work processes
- Coordinated work handoffs and schedules with other shift managers
- Inventory
- Training
- Disciplinary action
Education
BACHELOR OF ARTS (B.A.) - CRIMINAL JUSTICE
Marygrove College
Detroit, MI 08.2010 - 05/2014
Skills
- Time Management
- Organization
- Ability to Multitask
- Customer Service
- Decision making
- Communication
- Conflict resolution
- Adaptability
- Case monitoring
- Client guidance
- Employment verification
- Legislation compliance
References
References available upon request
Timeline
Friend of the court specialist
Genesee County
08.2025 - Current
MOVE-OUT/COLLECTIONS DEPARTMENT
Charger Properties
02.2022 - Current
APPLICATIONS
Charger Properties
10.2018 - 02.2022
ACCOUNTING
Sam's Club
10.2015 - 06.2018
SHIFT LEADER
Halo Burger
04.2014 - 06.2015
BACHELOR OF ARTS (B.A.) - CRIMINAL JUSTICE
Marygrove College
08.2010 - 05/2014