Summary
Overview
Work History
Education
Skills
Timeline
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Candice Paul

Hyattsville,MD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Overnight Stocker

Walmart
Bowie, MD
04.2023 - 01.2024
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Received and stocked merchandise in a timely manner.
  • Checked shelves in department to determine replenishment needs.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Followed instructions to properly arrange merchandise items.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.

Server

Gulf Lounge
Silver Spring, MD
11.2021 - 04.2023
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Leasing Agent

Bridge Property Management
Silver Spring, MD
06.2021 - 01.2022
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.

Sales Associate

123 Beauty Mart
Glenarden, MD
01.2019 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Ride Operator

Sixflags America
Bowie, MD
06.2018 - 08.2018
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Education

High School Diploma -

Charles Herbert Flowers High School
Springdale, MD

Skills

  • Sales and Marketing Aptitude
  • Sale and Rental Recordkeeping
  • Background Checks
  • Maintenance Oversight
  • Organized Mindset
  • Clear Communication
  • Sales Techniques
  • Competitive Research
  • Inventory Counts
  • Stock replenishment
  • Product Merchandising
  • Maintaining safety
  • Customer Relationship Management

Timeline

Overnight Stocker

Walmart
04.2023 - 01.2024

Server

Gulf Lounge
11.2021 - 04.2023

Leasing Agent

Bridge Property Management
06.2021 - 01.2022

Sales Associate

123 Beauty Mart
01.2019 - 06.2021

Ride Operator

Sixflags America
06.2018 - 08.2018

High School Diploma -

Charles Herbert Flowers High School

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Candice Paul