Candice Pfenning
Spokane Valley,WA
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Waitress
Dennys Restaurant
09.2022 - 03.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Cracker Barrel
05.2016 - 08.2022
- I am a trainer for waitress and waiters at cracker barrel, I also train managers in training to go on to different stores through United States
- I have knowledge in different pos systems as well as being trained with up to date eminent as a expeditor
- I also am a part of the catering team
- I have been employee of the month
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Gw hunters
06.2005 - 10.2011
- I started as a hostess and worked up to management
- I was trained as a expoditor and a food runner for a 1 1/2 when I cross trained to being a waitress
- I received 6 months of management experience while working here as well
- I received employee of the month 4 times during working at this establishment
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Accounting
North Idaho College
Coeur d'Alene, ID03.2012
Skills
- Server
- POS
- Customer Service
- Training
- Sales
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Attention to detail
- Cash handling
- Menu recommendations
Certification
Food Handler Certification
Timeline
Waitress
Dennys Restaurant
09.2022 - 03.2025
Waitress
Cracker Barrel
05.2016 - 08.2022
Waitress
Gw hunters
06.2005 - 10.2011
Food Handler Certification
No Degree - Accounting
North Idaho College
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