Candice Poteat
Yanceyville,NC
Summary
Focused customer relations professional skilled in lead generations, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 20 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Cashier/Customer Service Associate
Food Lion
Yanceyville, NC
07.2018 - Current
- Proceed POS transactions, including checks, cash and credit purchases or refunds.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers complete purchases, locate items and join rewards program to promote loyalty, satisfaction and sales numbers.
- Worked closely with front-end staff to assist customers.
Packer
Monogram Foods
Martinsville, VA
06.2017 - 07.2018
- Prepared orders accurately by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Documented product transfers and shipments to keep records current and accurate.
Cashier/Customer Service Associate
Lowes Home Improvment
Danville, VA
05.2016 - 06.2017
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Increased sales by suggesting specific complementary items to customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Cafe Associate/Customer Service Associate
Sam's Club
Danville, VA
02.2011 - 11.2015
- Reconciled cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Reported to kitchen manager before start of shift to receive assigned station, daily specials and other pertinent information.
Education
Peer Support Specialist
Alamance Academy LLC
Burlington NC06.2021
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06.2003
Skills
- NCIS Certified (07/2021)
- CPR (Certified 06/2021)
- First Aid (Certified 06/2021)
- Coaching and Mentoring
- Written and verbal communication
- Problem solving
- POS systems
- Scanner operations
- Cash counting machine operations
- Product Upselling
Timeline
Cashier/Customer Service Associate
Food Lion
07.2018 - Current
Packer
Monogram Foods
06.2017 - 07.2018
Cashier/Customer Service Associate
Lowes Home Improvment
05.2016 - 06.2017
Cafe Associate/Customer Service Associate
Sam's Club
02.2011 - 11.2015
Peer Support Specialist
Alamance Academy LLC
High School Diploma -
Bartlett Yancey High School
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