Candice Queer
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in Gastroenterology, substance use disorders and mental health. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care. Proactive and resourceful with strong knowledge of community resources. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong communicator with passion for helping others.
Overview
22
22
years of professional experience
Work History
Case Manager
Pennsylvania Nurse Peer Assistance Program
11.2013 - Current
- Implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating , legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Advocated for patients.
- Effectively communicated with treatment providers regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Liaised with Board of Nursing regarding patient needs, performance and changes.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Managed and streamlined referral queues of up to 180 by efficiently prioritizing patients needs.
Registered Nurse
The Westmoreland Digestive Disorder Group
05.2006 - 11.2013
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
Registered Nurse
Aestique Medical Center
01.2002 - 05.2006
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Documented procedure plans, surgery notes and progress updates to facilitate communication among healthcare providers.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Supported physicians during procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Transferred scopes to appropriate department for repairs and maintenance.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Checked inventory levels and placed supply orders.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Assisted doctors and support staff by preparing for patient procedures.
- Coordinated and maintained patient charts by recording information and ensuring confidentiality.
- Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
Education
Executive Director Boot Camp
Robert Morris University Bayer Center
Pittsburgh, PA09.2018
Pryor Seminar
Making The Transition From Staff To Supervisor
Pittsburgh, PA06.2018
Bachelor of Science - Nursing
Indiana University of Pennsylvania
Indiana, PA05.2001
Skills
- Medical Records Management
- Direct Patient Care
- EMR Systems
- Progress Evaluation
- Case Management Tracking
- Multitasking and Organization
- Patient Management
- Annual Case Reviews
- Telephone Etiquette
- Education Programs
- Data Entry and Analysis
Timeline
Case Manager
Pennsylvania Nurse Peer Assistance Program
11.2013 - Current
Registered Nurse
The Westmoreland Digestive Disorder Group
05.2006 - 11.2013
Registered Nurse
Aestique Medical Center
01.2002 - 05.2006
Executive Director Boot Camp
Robert Morris University Bayer Center
Pryor Seminar
Making The Transition From Staff To Supervisor
Bachelor of Science - Nursing
Indiana University of Pennsylvania
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