KRISTEN BABCOCK
Round Rock,USA
Summary
Administrative Assistant
Detail-oriented administrative assistant with experience in records management, Microsoft Office, and customer service. Frequently lauded as idealistic and hard-working by peers, I can be relied upon to help your team achieve any goals it sets.
Overview
8
8
years of professional experience
Work History
Case Management Coordinator
Texas Peer Assistance Program for Nurses (TPAPN)
05.2023 - 11.2024
- Overhauled organization’s Nurse Volunteer database and implemented a new outreach and organizational strategy to better maintain volunteers’ credentials and assignments, including assigning Nurse Volunteers to program's clientele.
- Spearheaded the revamp of the organization’s recordkeeping system, including processing and organizing financial and clientele documentation.
- Processed and organized clientele documentation in and out of organization's tracking software, including quarterly and monthly reports.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Administrative Assistant
Knape Associates
10.2022 - 05.2023
- Maintained Accounts Payable files and filing, keeping sensitive information confidential
- Used Microsoft Office applications to create and revise company documents and expertly crafted presentations
- Served as primary point of contact for facilitating operational and administrative inquiries for customers
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Patient Relations Coordinator
Memorial Hermann
08.2021 - 10.2022
- Answered phone inquiries from patients regarding their healthcare needs
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Participated actively in team meetings by offering valuable insights on patient care
Dispatcher
CTECC
05.2017 - 06.2019
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Dispatched emergency personnel and prioritized calls by urgency
- Logged all emergency and non-emergency responses
- Maintained communication with emergency personnel and relayed direction and information pertinent to the call
Education
Associate In Science (A.S.) - Paralegal
Austin Community College
Austin, TX12-2025
Skills
- Microsoft Windows
- Bookkeeping
- Scheduling
- Intuit QuickBooks
- Writing and Editing
- Patient communication
- Client advocacy
- Case assessment
- Admissions processes
Timeline
Case Management Coordinator
Texas Peer Assistance Program for Nurses (TPAPN)
05.2023 - 11.2024
Administrative Assistant
Knape Associates
10.2022 - 05.2023
Patient Relations Coordinator
Memorial Hermann
08.2021 - 10.2022
Dispatcher
CTECC
05.2017 - 06.2019
Associate In Science (A.S.) - Paralegal
Austin Community College
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