Summary
Overview
Work History
Education
Skills
Willing To Relocate
Personal Information
Timeline
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Robert Croteau

Round Rock,USA

Summary

Accomplished professional with over 10 years of comprehensive experience in automotive service and technical support roles. Currently excelling as a Service and Technical Support Manager at Hyliion in Cedar Park, TX. Hired to install, diagnose, and repair Hyliion Electrified Powertrains, quickly advancing to Service Supervisor in October 2021. Leads a skilled team of field service technicians, both in-shop and on the road, while developing and overseeing a successful remote monitoring and diagnosis program for customers nationwide. Proficiently manages Service Bill of Materials and adeptly administers Salesforce for work order creation and tracking across a fleet of over 100 vehicles. Known for fostering strong customer relationships and ensuring high-quality service delivery. A results-driven professional with a proven track record in technical service management, diagnostics, and customer relations. Committed to delivering superior service, efficiency, and continuous improvement in automotive service operations.

Overview

11
11
years of professional experience

Work History

Service and Technical Support Manager

Hyliion
05.2019 - Current
  • Installed, diagnosed, repaired, and supported other technicians on repairs for Hyliion Electrified Powertrains
  • Promoted to Service and Technical Support Manager in October 2021- Managed team of field service technicians in shop and on the road
  • Developed and managed remote monitoring and diagnostics program for customer fleets
  • Tracked KPIs and created continuous improvement plans.
  • Developed and maintained Service Bill of Materials
  • Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
  • Maintained and administered work order creation and tracking for over 100 customer vehicles
  • Managed relationships with a wide variety of customers across the country and internationally

Lead Technician

Texas Auto Center
01.2017 - 05.2019
  • Diagnosed and estimated cost of repairs on various makes and models of modern vehicles
  • Repaired any and all vehicle systems required including brakes, steering, suspension, electrical, engine, and transmission/drivetrain
  • Assisted other technicians with complex diagnostics when necessary
  • Explained complex repairs to customers when necessary

Lead Technician

Kia of South Austin
06.2015 - 01.2017
  • Started employment as a lube tech, duties included performing basic maintenance on Kia vehicles
  • Promoted to Lead Technician
  • Diagnosed and estimated cost of repairs on various makes and models of modern vehicles
  • Repaired any and all vehicle systems required including brakes, steering, suspension, electrical, engine, and transmission/drivetrain
  • Assisted other technicians with complex diagnostics when necessary
  • Explained complex repairs to customers when necessary

Lube Technician

Clay Cooley Nissan of South Austin
02.2014 - 05.2015
  • Responsible for inspection of customer vehicles and for performing basic maintenance on customer vehicles

Education

High school diploma -

Canyon High School
New Braunfels, TX
05.2011

Skills

  • Tractor-Trailer
  • Automotive Repair
  • Mechanical Knowledge
  • Automotive Diagnostics
  • Conflict management
  • Time management
  • Microsoft Office Suite
  • Cash handling
  • Customer communications
  • Service writing
  • Technical troubleshooting

Willing To Relocate

New Braunfels, TX

Personal Information

  • Authorized To Work: US for any employer
  • Title: Service and Technical Support Manager

Timeline

Service and Technical Support Manager

Hyliion
05.2019 - Current

Lead Technician

Texas Auto Center
01.2017 - 05.2019

Lead Technician

Kia of South Austin
06.2015 - 01.2017

Lube Technician

Clay Cooley Nissan of South Austin
02.2014 - 05.2015

High school diploma -

Canyon High School

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Robert Croteau