Falasha Gaines
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and team player, quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Technical Support Specialist
TELUS International
Las Vegas, NV
11.2023 - Current
- Inbound and outbound calls for Google Fi troubleshooting phone issues with androids and iphones along with billing, ports and walking customers through sign up process and sales
CDL Truck Driver
Northern Freight Express, Inc
Rialto, CA
05.2023 - 11.2023
- Pick up goods and materials for FedEx accounts, verify loads for accuracy, and deliver them as instructed
- Load and unload cargo
- Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
- Complete and verify paperwork
- Inspected truck before and after trips, ensuring all safety regulations were followed.
OTR Commercial Truck Driver
Covenant Transport
Chattanooga, TN
09.2022 - 02.2023
- Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
- Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
- Complete and verify paperwork
- Performed routine maintenance on trucks such as checking fluid levels, tire pressure, brakes, lights.
- Communicated with dispatchers regarding delivery instructions and arrival times.
Technical Support Supervisor
TTEC Teletech
Las Vegas, NV
06.2018 - 09.2022
- Monitored performance metrics to ensure high-quality customer service standards were met.
- Provided technical support and assistance to customers through phone, email, and remote access.
- Developed training materials for new hires in the Technical Support team.
- Analyzed customer feedback data to identify trends and recommend solutions.
- Maintained detailed records of customer interactions and transactions.
Education
Associate's Degree - Criminal Justice
Heald College
High School Diploma -
Pittsburg High School
Skills
- Tech Support
- Problem solving
- B2B Sales
- Addiction Counseling
- Desktop Support
- Case Management
- Network Support
- Typing
- Commercial driving
- Tanker
- Tractor-trailer
- Conflict management
- Customer experience management
- Remote Technical Assistance
- Hardware upgrades
- Technical Instruction
- Remote desktop services and support
- Mobile Device Management
- Problem Resolution
- Advanced troubleshooting
Timeline
Technical Support Specialist
TELUS International
11.2023 - Current
CDL Truck Driver
Northern Freight Express, Inc
05.2023 - 11.2023
OTR Commercial Truck Driver
Covenant Transport
09.2022 - 02.2023
Technical Support Supervisor
TTEC Teletech
06.2018 - 09.2022
Associate's Degree - Criminal Justice
Heald College
High School Diploma -
Pittsburg High School
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