LaTasha King
Little Rock,AR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Alorica
04.2023 - 06.2023
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Walked individuals through basic troubleshooting tasks.
- Resolved over 60 technical support inquiries per day
Customer Service Representative
Adecco
07.2021 - 05.2023
- Handled over 70 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
COVID-19 Contact Tracer
GDiT
01.2021 - 07.2021
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Program Eligibility Supervisor
State of Arkansas
02.2019 - 07.2020
- Complied with department, organization and government policies and procedures.
- Uploaded and submitted verification documents and completed applications.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Performed eligibility assistance, case management, referrals or related function.
- Resolved over 60 issues through active listening and open-ended questioning, escalating major problems to manager.
Program Eligibility Specialist
State of Arkansas
01.2013 - 01.2019
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Local Office Administrative Assistant
State of Arkansas
01.2007 - 01.2013
- Responded to inquiries over 80 calls from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Technical Certficate - General Studies
Pulaski Technical College
North Little Rock, AR01.2015
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05.2003
Skills
- First Level Support
- Technical Support and Assistance
- Client Rapport-Building
- Microsoft Windows and Office
- Tech Support
- Remote Technical Assistance
- Proofreading
- Clerical Support
- Typing Proficiency
- Documentation
- Microsoft Excel
- Administrative Support
- Calm and Professional Under Pressure
- Unit Supervision
- Staff Training
- Daily Reports
- Time Management
- Application Reviews
- Applicant Support and Service
- Medical Assistance
- Timely Processing
- Family Applications
- Outbound Calls
- Eligibility Procedures
- Service Quality
- Public Assistance Programs
- Telephone Etiquette
- Active Listening and Communication
- Client Interviews
- Critical Thinking
- Effective Listening
- Problem Resolution
- Program Knowledge
- Quality Control Standards
- Client Satisfaction
Certification
Microsoft (10+ years)
Customer Service (10+ years)
Switchboard (10+ years)
Multi-Tasking (10+ years)
Self-Motivated (10+ years)
Scheduling (10+ years)
Training (10+ years)
Multi-line Phone Systems
Clerical Experience (10+ years)
Quality assurance
Public health
Social work
Hospital experience
Timeline
Technical Support Specialist
Alorica
04.2023 - 06.2023
Customer Service Representative
Adecco
07.2021 - 05.2023
COVID-19 Contact Tracer
GDiT
01.2021 - 07.2021
Program Eligibility Supervisor
State of Arkansas
02.2019 - 07.2020
Program Eligibility Specialist
State of Arkansas
01.2013 - 01.2019
Local Office Administrative Assistant
State of Arkansas
01.2007 - 01.2013
Technical Certficate - General Studies
Pulaski Technical College
High School Diploma -
Pine Bluff High School
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