Summary
Overview
Work History
Education
Skills
Timeline

Shreyas Nagaprasad

Eagan,MN

Summary

Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive Car Audio support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Overview

1
1
year of professional experience

Work History

Technical Support Specialist

CRUX Interfacing Solutions
12.2019 - 02.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Recorded and maintained relevant notes for each client and work order.
  • Configured hardware, devices and software to set up work stations for employees.
  • Resolved 100 's of technical support inquiries per day.

Education

MBA - Computer Science And Programming

Concordia University, St. Paul, Saint Paul, MN
12.2025

I had just transferred from Spartan College to Concordia for Computer Science and programming. I know how to program in variety of software languages and is presuming a Masters in Computer sciences. This is my first semester in Programming. But I have a great understanding of the fundamental principles of programming languages like, HTML, SQL, C++, and PYTHON.

Associate of Science - Aircraft Maintenance

Spartan College of Aeronautics And Technology - Inglewood, Inglewood, CA
01.2023

Had the opportunity to working on large and small aircraft, Jet engines, hydraulic systems, electrical systems, safety fire suppression systems, flight Instruments and advanced mathematics. Very knowledgeable in all other aircraft systems and have a deep understanding how aircraft operate and function at a fundamental level.

Skills

  • First Level Support
  • Hardware Upgrades
  • Desktop Component Repair
  • Troubleshooting and Diagnosing
  • Technical Instruction
  • Application Installation
  • Collaborative Team Player
  • Performance Optimization
  • Resolving Problems and Incidents
  • Issue and Resolution Tracking
  • Help Desk Support
  • Defect Analysis and Resolution
  • Remote Technical Assistance

Timeline

Technical Support Specialist - CRUX Interfacing Solutions
12.2019 - 02.2021
Concordia University, St. Paul - MBA, Computer Science And Programming
Spartan College of Aeronautics And Technology - Inglewood - Associate of Science, Aircraft Maintenance

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Shreyas Nagaprasad