Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Edward Campbell

Smithfield,RI

Summary

Qualified Advanced Technical Support Specialist with 21 years of customer service experience. Provides comprehensive product and service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Siemens Healthineers
11.1999 - 12.2021
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Bachelor of Arts - Biology

Assumption University
Worcester, MA
05.1978

Skills

  • Software Debugging
  • Application Installation
  • Technical Instruction
  • Remote Technical Assistance
  • Technical Support and Assistance
  • First Level Support

Accomplishments

  • Promoted to Senior Technical Specialist after 24 months of employment.

Certification

Medical Technologist (ASCP)

Licensed Clinical Laboratory Scientist ( RI)

A+ Certification in hardware,software and networking.

Timeline

Technical Support Specialist

Siemens Healthineers
11.1999 - 12.2021

Bachelor of Arts - Biology

Assumption University

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Edward Campbell