Linda Hixson
Orlando,FL
Summary
Qualified Advanced Technical Support Specialist with 30 years of helpdesk and customer service experience. Provides comprehensive customer service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
15
15
years of professional experience
Work History
Technical Support Specialist
AT&T
Orlando, FL
07.2006 - 12.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Customer Ser
Kelly Services
Orlando, FL
07.2003 - 07.2006
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Engaged clients in person and over phone to answer questions and address complaints.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
Education
Associate of Arts - Business Administration
Kaplan University
Davenport, IA09.2010
Skills
- Microsoft Windows and Office
- Analytical and Methodical
- Resolving Problems and Incidents
- First Level Support
- Organizational Skills
- Help Desk Support
Timeline
Technical Support Specialist
AT&T
07.2006 - 12.2018
Customer Ser
Kelly Services
07.2003 - 07.2006
Associate of Arts - Business Administration
Kaplan University
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