IVORY ELLIS
Lawrenceville,GA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Remote Case Auditor
Yardi Texas homeowner assistance program -Tx
2022.04 - 2024.06
- Ensured compliance with established internal control procedures by examining records, reports, and documentation
- Assisted eligible homeowners with their Covid relief grant application to qualify for up to three months of future mortgage payments, property taxes, homeowner insurance/ condo association fees, and past due utility payments
- Guaranteed the confidentiality, integrity of all protected personal information received and transmitted
- Verified documents and ensured the integrity of financial statements for the Texas Department of housing and Community Affairs
Remote Customer Care
First Source Healthcare - Louisville, KY
2021.11 - 2022.04
- Assisted Providers and members with eligibility and benefits for Excellus, Univera, and Medicare health plans
- Performed service procedure conversions/ complied with HIPPA guidelines
- Ensured the confidentiality, integrity of all protected health information received and transmitted.
Emergency Communications Officer
Fulton County Emergency Communications - Atlanta, GA
2020.06 - 2021.07
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Security Officer
Securitas Security Services USA - Atlanta, GA
2018.08 - 2019.06
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings, patrolling property, and monitoring surveillance cameras.
Detention Officer
Dekalb County Sheriff Department - Decatur, GA
2016.03 - 2016.12
- Followed daily routine schedule and took head counts of all inmates in assigned cell block
- Transported and escorted inmates to hospitals, court and other institutions
- Fingerprinted and photographed incoming and released inmates.
Pretrial Officer/ Trainer
Judicial Correction Services - Tucker, GA
2011.07 - 2016.01
- Supervised adult offenders to monitor compliance with court ordered conditions
- Referred offenders to appropriate community agencies to complete services in compliance with court orders
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision
- Trained court offenders on Restorative Justice for drug programs and Me and My driving for driving offenses.
Records Clerk
Dekalb County - Decatur, GA
2008.11 - 2011.07
- Retrieved, sorted, copied, and filed all documents and paperwork
- Created or updated records with new files or information
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
Education
Associate of Science - Criminal Justice
Georgia State University
05.2018
Skills
- Payment processing.
- Relationship building
- Active listening
- Adaptable
- MS Office proficiency
- Decision-Making
- Regulatory Compliance
- Fraud identification
- Interpersonal Skills
- Time management abilities
- Self Motivation
Accomplishments
- I've exceeded targets
Timeline
Remote Case Auditor
Yardi Texas homeowner assistance program -Tx
2022.04 - 2024.06
Remote Customer Care
First Source Healthcare - Louisville, KY
2021.11 - 2022.04
Emergency Communications Officer
Fulton County Emergency Communications - Atlanta, GA
2020.06 - 2021.07
Security Officer
Securitas Security Services USA - Atlanta, GA
2018.08 - 2019.06
Detention Officer
Dekalb County Sheriff Department - Decatur, GA
2016.03 - 2016.12
Pretrial Officer/ Trainer
Judicial Correction Services - Tucker, GA
2011.07 - 2016.01
Records Clerk
Dekalb County - Decatur, GA
2008.11 - 2011.07
Associate of Science - Criminal Justice
Georgia State University
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