IVORY ELLIS
Lawrenceville,GA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Remote Case Auditor
Yardi Texas homeowner assistance program -Tx
04.2022 - 06.2024
- Ensured compliance with established internal control procedures by examining records, reports, and documentation
- Assisted eligible homeowners with their Covid relief grant application to qualify for up to three months of future mortgage payments, property taxes, homeowner insurance/ condo association fees, and past due utility payments
- Guaranteed the confidentiality, integrity of all protected personal information received and transmitted
- Verified documents and ensured the integrity of financial statements for the Texas Department of housing and Community Affairs
Remote Customer Care
First Source Healthcare - Louisville, KY
11.2021 - 04.2022
- Assisted Providers and members with eligibility and benefits for Excellus, Univera, and Medicare health plans
- Performed service procedure conversions/ complied with HIPPA guidelines
- Ensured the confidentiality, integrity of all protected health information received and transmitted.
Emergency Communications Officer
Fulton County Emergency Communications - Atlanta, GA
06.2020 - 07.2021
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Security Officer
Securitas Security Services USA - Atlanta, GA
08.2018 - 06.2019
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings, patrolling property, and monitoring surveillance cameras.
Detention Officer
Dekalb County Sheriff Department - Decatur, GA
03.2016 - 12.2016
- Followed daily routine schedule and took head counts of all inmates in assigned cell block
- Transported and escorted inmates to hospitals, court and other institutions
- Fingerprinted and photographed incoming and released inmates.
Pretrial Officer/ Trainer
Judicial Correction Services - Tucker, GA
07.2011 - 01.2016
- Supervised adult offenders to monitor compliance with court ordered conditions
- Referred offenders to appropriate community agencies to complete services in compliance with court orders
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision
- Trained court offenders on Restorative Justice for drug programs and Me and My driving for driving offenses.
Records Clerk
Dekalb County - Decatur, GA
11.2008 - 07.2011
- Retrieved, sorted, copied, and filed all documents and paperwork
- Created or updated records with new files or information
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
Education
Associate of Science - Criminal Justice
Georgia State University
05.2018
Skills
- Payment processing
- Relationship building
- Active listening
- Adaptable
- MS Office proficiency
- Decision-Making
- Regulatory Compliance
- Fraud identification
- Interpersonal Skills
- Time management abilities
- Self Motivation
Accomplishments
- I've exceeded targets
Timeline
Remote Case Auditor
Yardi Texas homeowner assistance program -Tx
04.2022 - 06.2024
Remote Customer Care
First Source Healthcare - Louisville, KY
11.2021 - 04.2022
Emergency Communications Officer
Fulton County Emergency Communications - Atlanta, GA
06.2020 - 07.2021
Security Officer
Securitas Security Services USA - Atlanta, GA
08.2018 - 06.2019
Detention Officer
Dekalb County Sheriff Department - Decatur, GA
03.2016 - 12.2016
Pretrial Officer/ Trainer
Judicial Correction Services - Tucker, GA
07.2011 - 01.2016
Records Clerk
Dekalb County - Decatur, GA
11.2008 - 07.2011
Associate of Science - Criminal Justice
Georgia State University
Similar Profiles
KRISTEN BABCOCKKRISTEN BABCOCK
Case Management Coordinator at Texas Peer Assistance Program for Nurses (TPAPN)Case Management Coordinator at Texas Peer Assistance Program for Nurses (TPAPN)
Bridgette DavisBridgette Davis
Remote CSR Inbound 1 at Texas Utility Relief, YardiRemote CSR Inbound 1 at Texas Utility Relief, Yardi
ANNA SOCHOCKIANNA SOCHOCKI
Army Career Services Coordinator at Transitional Assistance ProgramArmy Career Services Coordinator at Transitional Assistance Program