Candice Rabung

• Manage a portfolio of ~20 customer accounts, supporting onboarding, adoption, and ongoing success
  • Conduct regular check-ins to assess customer health, usage, and risk
  • Partner with Sales and internal teams to support renewals and identify expansion opportunities
  • Track customer activity and engagement in Salesforce to ensure accurate reporting and follow-up
• Serve as primary point of contact for customer questions, issues, and escalations

• Owned onboarding and ongoing success for a portfolio of 25–50 SaaS customer accounts
• Drove product adoption through training sessions, documentation, and proactive outreach
• Analyzed customer data to identify adoption gaps, churn risk, and growth opportunities
• Supported renewals by addressing concerns ahead of contract end dates and maintaining strong relationships
• Collaborated cross-functionally with Sales and Marketing to align customer goals with product value
• Prepared account reports, usage insights, and performance summaries for leadership
• Served as primary point of contact for escalations and ongoing customer needs