Candice Reynolds
Hagerstown,MD
Summary
Proven achiever at Bahn & Lee Inc, I excelled in enhancing customer satisfaction and driving sales through expert customer service and effective problem-solving. Leveraged teamwork and persuasive selling tactics to surpass goals, significantly improving store performance and customer retention. Skilled in payment processing and conflict resolution, I consistently delivered results in high-stress situations.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Bahn & Lee Inc
Hagerstown, MD
12.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Volunteer
Children In Need Washington County
Hagerstown, MD
- Current
Education
General Education Development Diploma- In Progress - General Education Development Diploma
Hagerstown Community College
Hagerstown, MDSkills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Conflict Resolution
- Store Opening and Closing
- Merchandising knowledge
- Professional Demeanor
- Adapt to diverse groups
- Cleaning techniques
- Payment Processing
- Merchandising understanding
- Product Recommendations
- Shipment Processing
- Self-Checkout Assistance
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
Hobbies
Camping
Photography
Fitness
Reading
Yoga
Music
Writing
Timeline
Sales Associate
Bahn & Lee Inc
12.2018 - Current
Volunteer
Children In Need Washington County
- Current
General Education Development Diploma- In Progress - General Education Development Diploma
Hagerstown Community College