Candice Robinson
St Louis,MO
Summary
Dedicated and disciplined Military Police woman with a proven track record of ensuring security and maintaining order in high-pressure environments. Transitioning to a career in Informational Technology to leverage strategic thinking, attention to detail, and commitment to safeguarding assets in the digital realm. Eager to apply strong foundation in security protocols and crisis management to contribute to the protection of sensitive information and systems. Committed to continuous learning and rapid adaptation to the ever-evolving landscape of cybersecurity.
Overview
9
9
years of professional experience
Work History
Queue Master
Leidos
07.2024 - Current
- Assisted network technicians with administrative tasks, such as scheduling appointments, create work balance between old and new tickets , and mass ticket resolution.
- Addressed minor technical inquiries or directed issues to the appropriate team member, ensuring minimal disruptions in operations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Sympathize with customers to better provide solutions and resources to quickly resolve their issues.
Data Collections Analyst
Take2IT (Subcontractor for Leidos)
01.2024 - 07.2024
- Identifying opportunities to improve data collection processes, efficiency, and data quality.
- Addressing any issues related to data collection, validation, or analysis as they arise, troubleshooting data-related problems.
- Ensuring the accuracy, completeness, and integrity of collected data through validation procedures and quality checks.
Incident Commander
Surefox North America Inc.
07.2022 - 05.2024
- Document all security-related incidents, including breaches, thefts, and accidents.
- Write detailed reports outlining the nature of the incident, actions taken, and recommended preventive measures.
- Identify potential security vulnerabilities and recommend measures to mitigate risks.
- Collaborate with management to implement security enhancements based on assessed risks.
Military Police (31B)
Army
09.2015 - 02.2024
- DOD Security Clearance - Secret
- Led a team in responding to a security breach, swiftly apprehending the intruder and preventing potential harm to personnel and assets.
- Successfully managed traffic control during large-scale events, ensuring smooth flow of vehicles and minimizing congestion.
- Earned commendation for maintaining a high level of professionalism and dedication during multiple overseas deployments.
Education
Associates - Arts
Saint Louis Community College
Saint Louis07-2022
Skills
- Microsoft Office
- iOS
- Oracle Cloud
- BMC - Remedy
- ServiceNow IT Ticketing
- Cybersecurity Awareness
- Security Expertise
- Crisis Management
- Computer Networking
- Leadership
- Customer Service
- Attention to Detail
- Ethical Approach
Accomplishments
Global War on Terrorism Medal Department of Defense March 2020
Recognize Service members of the Armed Forces of the United States who are deployed abroad for service in the Global War on Terrorism on or after 11 September 2001
National Defense Service Medal Department of Defense March 2020
A decoration presented to recognize all military members who have served in active duty during a declared "national emergency".
Army Award Medal w/ “C” device Army March 2020
The combat "C" device is earned "through service or achievement under combat conditions." The intent of the C device is to distinguish a particular award as having been earned in combat.
Timeline
Queue Master
Leidos
07.2024 - Current
Data Collections Analyst
Take2IT (Subcontractor for Leidos)
01.2024 - 07.2024
Incident Commander
Surefox North America Inc.
07.2022 - 05.2024
Military Police (31B)
Army
09.2015 - 02.2024
Associates - Arts
Saint Louis Community College
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