Summary
Overview
Work History
Education
Skills
Websites
Timeline
KAITLIN ROLLINS

KAITLIN ROLLINS

Ball Ground,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Sampling Campaign Operations- Queue Control

Bazaarvoice
11.2021 - Current
  • Launch campaigns for our clients within deadlines
  • High attention to detail to process nomination forms, make sure clients have purchased units and make sure all required information is set up for the campaign
  • Communicate effectively with the clients, sales, managers, etc to make sure the process goes smoothly and any issues are escalated appropriately
  • Multitasking through many programs such as JIRA, Salesforce, Confluence, Microsoft, and more.

Background Investigator

Cobb County Circuit Defender’s Office
12.2015 - Current
  • Interview defendant's to see if they are eligible for an attorney
  • Go to the different court settings, the jail, and help out in office to get the defendants interviewed
  • Obtained background check data on characters, financial statuses and personal histories.
  • Use many platforms/systems at a time to find all of the information needed
  • Speak to very volatile clients and navigate that appropriately
  • Documented information and submitted detailed reports.
  • Performed financial background checks.

Behavior Aide

Elks Aidmore Inc.
12.2018 - 01.2020
  • Helped with kids who are in therapeutic foster homes work through their case plan goals and their behavior issues
  • Worked with kids of all ages and backgrounds
  • Used verbal and physical de-escalation techniques in crisis situations.
  • Updated electronic charts and paper records.
  • Supported behavior improvement strategies by modeling appropriate choices and reinforcing good behaviors.

Judicial Clerk

Cobb County Circuit Defender’s Office
06.2015 - 12.2015
  • In charge of paying the attorneys who defend our clients
  • Took proper paperwork, calculate the correct amount for the job, and then enter all of the numbers into the computer
  • Answered phones and helped at the front counter when clients or attorneys have questions.
  • Maintained and updated files and databases for personnel records and financial reports.

Administration work

1Synapse
08.2014 - 06.2015
  • Administration work
  • Handled expense reports and worked on the tax documents for the company
  • In charge of keeping the office organized and up to date.

Nanny

Roasdo Family
12.2011 - 08.2014
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

Nanny

Bernard Family
08.2013 - 05.2014
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Assisted children with homework assignments and special projects across different subjects.
  • Administered basic first-aid and medication in emergency situations.

Education

Bachelor of Science - Human Services with a concentration in Case Management

Kennesaw State University, Kennesaw, GA
05.2015
  • Attended: Kennesaw State University
  • High School Diploma: Lassiter High School
  • GPA: 3.68

Skills

  • Microsoft Office (Word, Outlook, Excel, Access, PowerPoint, Calendar, Sharepoint)
  • Salesforce
  • JIRA
  • ZOOM
  • Microsoft Teams
  • Google Docs
  • Customer Service
  • Order Processing
  • Conflict Resolution
  • Independent Judgement
  • Policy and Procedure Adherence
  • Problem-Solving

Timeline

Sampling Campaign Operations- Queue Control - Bazaarvoice
11.2021 - Current
Behavior Aide - Elks Aidmore Inc.
12.2018 - 01.2020
Background Investigator - Cobb County Circuit Defender’s Office
12.2015 - Current
Judicial Clerk - Cobb County Circuit Defender’s Office
06.2015 - 12.2015
Administration work - 1Synapse
08.2014 - 06.2015
Nanny - Bernard Family
08.2013 - 05.2014
Nanny - Roasdo Family
12.2011 - 08.2014
Kennesaw State University - Bachelor of Science, Human Services with a concentration in Case Management

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KAITLIN ROLLINS