Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candice Ross

Hobbs

Summary

Pursuing role within stable organization that presents new challenges and avenues for professional advancement

Overview

17
17
years of professional experience

Work History

Home Health Aide

J&J Home healthcare
Hobbs
06.2023 - Current
  • Assisted clients with daily living activities and personal hygiene routines.
  • Monitored client vital signs and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medications as prescribed and ensured compliance with treatment plans.
  • Maintained accurate records of client care and daily activities for reporting purposes.
  • Ensured a safe and clean environment by performing light housekeeping duties.

Billing Technician

Guidance Center of LEA County
hobbs
04.2018 - 07.2025
  • Processed patient billing information accurately and efficiently.
  • Handled insurance claims and verified patient coverage details.
  • Maintained billing records in compliance with healthcare regulations.
  • Communicated with patients regarding billing inquiries and payment plans.
  • Collaborated with healthcare providers to resolve billing discrepancies.
  • Utilized electronic health record systems for billing management tasks.
  • Monitored payment timelines and followed up on outstanding balances.
  • Assisted customers with inquiries related to their bills and payment options.

Financial Counselor

Lea Regional Medical Center
Hobbs
11.2012 - 06.2017
  • Provided exceptional customer service through AIDET principles: Acknowledge, Introduce, Duration, Explanation, Thank you.
  • Gathered accurate patient demographic and insurance information to ensure seamless processing.
  • Collected patient financial portions based on insurance guidelines and self-pay options.
  • Established patient payment plans to facilitate financial arrangements.
  • Adhered to hospital policies and procedures to maintain compliance.

Pharmacy Technician

Albertson’s Pharmacy
Hobbs
11.2011 - 12.2012
  • Provided exceptional customer service by effectively resolving inquiries and assisting clients.
  • Processed customer payments via cash, check, and credit card.
  • Balanced cash drawer at end of each shift to ensure accuracy.

Cashier

Burger King
Hobbs
05.2009 - 11.2011
  • Delivered excellent customer service by processing and preparing accurate customer orders
  • Collected customer payments – Cash; Check; Credit Card
  • Balanced cash drawer at the end of the shift

Cashier

Wal-Mart
Hobbs
07.2008 - 04.2009
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.

Education

Associates Degree - Sociology in Arts with emphasis in Criminal Justice

New Mexico Junior College
05.2012

Diploma -

Hobbs High School
05.2006

Skills

  • Skilled in using all business office equipment, including varying computer software programs; able to multitask when needed; customer service oriented; and content to work with a team or independently

References

  • Stephanie, Rodriguez 972-836-2617
  • N'Keeha, Hall 575-408-1960
  • Philly, Fobbs 325-864-7239

Timeline

Home Health Aide

J&J Home healthcare
06.2023 - Current

Billing Technician

Guidance Center of LEA County
04.2018 - 07.2025

Financial Counselor

Lea Regional Medical Center
11.2012 - 06.2017

Pharmacy Technician

Albertson’s Pharmacy
11.2011 - 12.2012

Cashier

Burger King
05.2009 - 11.2011

Cashier

Wal-Mart
07.2008 - 04.2009

Associates Degree - Sociology in Arts with emphasis in Criminal Justice

New Mexico Junior College

Diploma -

Hobbs High School

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Candice Ross