Candice Rothmaller
Cary,NC
Summary
I possess excellent organizational, interpersonal, written and verbal communications skills. I have experience in various healthcare and customer service settings. I can perform comfortably in a fast-paced environment. I am a positive team player, as well as a motivating team leader. With the qualities I possess, my objective is to enhance this experience and utilize knowledge obtained in the healthcare industry.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant GS-6
Durham VA Healthcare System
Durham, NC
12.2023 - Current
- Warmly welcome 20-30 guest per shift, coordinated check-in, collected insurance, and directed them to their destination
- Handles over 20+ calls per day from a diverse range of individuals including patients, providers, and staff
- Check patient’s insurance, demographic and health history to keep information current
- Ensure customer satisfaction through proactive assistance and a positive demeanor.
- Optimize patient flow by managing the master calendar, scheduling appointments according to clinician availability.
- Provide administrative and clerical support via EMR systems and Microsoft Excel
- Coordinate pick-up and delivery of express mail services, unpacked inventory, and stocked supplies
- Participate in weekly team huddles where patient care planning and management occurred.
- Acts as a liaison between healthcare providers and patients by delivering detailed insights on policies, procedures, benefits, and other pertinent subjects.
Nursing Assistant GS-5
Durham VA Healthcare System
Durham, NC
03.2022 - 12.2023
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Documented care actions by completing records and logs in Computerized Patient Record System (CPRS)
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Patient Transporter GS-5
Captain James A. Lovell Federal Health Care Center
North Chicago, IL
09.2019 - 03.2022
- Assisted patients in safely transitioning between vehicles and wheelchairs or stretchers.
- Managed the cleaning and maintenance of transport vehicles and equipment.
- Transported patients to various departments within the hospital, including the emergency department, radiology areas, nursing unit, and treatment zones.
- Assisted health professionals as appropriate to assigned work areas
- Ensured cleanliness, functionality, and operational status of medical transport equipment
- Helped maintain a clean and safe work environment
- Procured, processed, and delivered equipment, supplies, nourishments, and other resources regularly to assigned area including emergency situations.
Education
Diploma - Medical Office Administration
Herzing University
09.2022
Certification - Nursing Assistance
Samland Institute
10.2015
High School Diploma -
North Chicago Community High School
05.2011
Skills
- ICD-10 Coding
- Insurance Billing Procedures
- Appointment Scheduling
- Patient Screening
- HIPAA Compliance
- Medical equipment operation
- CPR/AED Certified
- BLS
- MS Office (EX: excel, word, etc)
- Medical Terminology
- Certified Nursing Assistant
- Team collaboration
- Time management
Timeline
Advanced Medical Support Assistant GS-6
Durham VA Healthcare System
12.2023 - Current
Nursing Assistant GS-5
Durham VA Healthcare System
03.2022 - 12.2023
Patient Transporter GS-5
Captain James A. Lovell Federal Health Care Center
09.2019 - 03.2022
Diploma - Medical Office Administration
Herzing University
Certification - Nursing Assistance
Samland Institute
High School Diploma -
North Chicago Community High School
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