Kiki Ajibade
Douglasville,GA
Summary
Security+ and Network+ certified professional with over 3 years of experience in customer service within healthcare, education, and federal sectors. Proficient in managing sensitive data, troubleshooting technical issues, and ensuring compliance with HIPAA and VA regulations. Demonstrated ability to communicate effectively, resolve conflicts, and maintain composure in high-pressure situations. Currently enhancing practical skills in network defense and incident response through hands-on labs on TryHackMe.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant GS-6
DEPARTMENT OF VETERANS AFFAIRS
07.2024 - Current
- Utilize CRM systems, including advanced patient management platforms (e.g., VistA, CPRS), to access and update veteran charts, manage scheduling workflows, and maintain accurate medical records.
- Leverage Salesforce CRM to facilitate efficient communication with veterans, their representatives, interdisciplinary teams, and external providers, ensuring timely updates and follow-ups.
- Utilize numerous advanced patient systems to support care delivery, ensuring efficient and effective communication with Veterans, their representatives, interdisciplinary teams, VA medical centers, contractors, and other community providers.
Customer Support Intern
AAN NURSING CENTER
08.2023 - 02.2024
- Supported technical troubleshooting and resolved system access issues for staff and patients, enhancing operational uptime and security awareness.
- Collaborated with interdisciplinary teams to ensure secure communication and data handling in line with HIPAA and healthcare regulations.
- Maintained and managed electronic health records (EHR), prioritizing data confidentiality and integrity in compliance with industry standards.
- Addressed patient inquiries related to online systems and digital appointment platforms, improving user trust and digital literacy.
Student Assistant
GEORGIA STATE UNIVERSITY
02.2022 - 08.2023
- Managed multi-line phone systems, resulting in efficient communication, and a 15% reduction in missed calls.
- Greeted and assisted faculty, students, and visitors with professionalism and courtesy, enhancing the department's reputation for excellent customer service.
- Coordinated and facilitated departmental events, resulting in increased engagement and satisfaction among participants.
- Provided comprehensive office support, including copying, typing, filing, hanging flyers, and sorting mail, contributing to a more organized and productive work environment.
Education
Bachelor of Science - Computer Science
GEORGIA STATE UNIVERSITY
Atlanta, GA08.2023
Skills
- Languages: English, Yoruba
- Electronic health records
- CRM utilization
- Customer relationship management
- Technical troubleshooting
- Data confidentiality
- Communication skills
- HIPAA compliance
- Problem solving
- Time management
- Attention to detail
- Professionalism
- Conflict resolution techniques
- Resourcefulness and initiative
- Professionalism and ethics
- Emotional intelligence and empathy
- Electronic health records management
- Stress management techniques
- Conflict resolution
- Reliable team player
- NIST cybersecurity frameworks
- Agile methodologies
- HTML
Certification
- ISC2 Certified in Cybersecurity March 2024
- CompTIA Security+ May 2024
- CompTIA Network+ February 2025
Projects
DEMO DAY WEBSITE: A demo/project day website for my university to allow judges to score participants projects and determine a winner., HOUSE BUYER WEBSITE: A website where users login to our website and can view houses that are for sale and add them to their Wishlist., HEALTH TRACKER APP: An android app that helps users keep track of their water intake, exercise, meditation and stretches.
Websites
Timeline
Advanced Medical Support Assistant GS-6
DEPARTMENT OF VETERANS AFFAIRS
07.2024 - Current
Customer Support Intern
AAN NURSING CENTER
08.2023 - 02.2024
Student Assistant
GEORGIA STATE UNIVERSITY
02.2022 - 08.2023
Bachelor of Science - Computer Science
GEORGIA STATE UNIVERSITY
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