Summary
Overview
Work History
Education
Skills
Hobbies and Interests
QUALIFICATIONS
Timeline
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CANDICE SCHEMBRI

CANDICE SCHEMBRI

Austin,TX

Summary

Highly accomplished, detail-oriented, and deadline-driven professional with a proven history of successfully providing high-level support as Director of Agents and Broker Support Manager for multiple Real Estate Brokerages. Professionally skilled in Training and Facilitation, Project Management, Event Management, Team Building, Onboarding, Interviewing, Needs Analysis, and Client Relations. Supported a large team of agents and assistants with compliance-related questions, industry education, problem resolutions, and Broker Support guidance.

Overview

27
27
years of professional experience

Work History

Director of Agents

@PROPERTIES CHRISTIE’S INTERNATIONAL REAL ESTATE
10.2023 - 03.2025
  • Director of Agents for the first franchise of @properties Christie's International Real Estate in Austin. Professionally skilled in Training and Facilitation, Project Management, Event Management, Team Building, and Onboarding, Interviewing, Needs Analysis, and Client Relations. Supported a growing team of about 200 agents and assistants with compliance-related questions, industry education, problem resolutions, and Broker Support guidance.

Operations Manager

THE SUTTON GROUP / COMPASS
07.2023 - 09.2023
  • Supported a Real Estate team with day-to-day operations, client relationship management, managing and organizing multiple agent schedules, and creating and maintaining systems to improve efficiency. Responsible for providing marketing to the team’s clients/customers through presentations, home searches, and newsletters. Assisted agents with transaction-related tasks, including signage, calendar invitations to the team, agent, and client for important contract dates/tasks, and pre- and post-closing communication.

Senior Broker Support Manager

REALTY AUSTIN/REALTY SAN ANTONIO
01.2018 - 03.2022
  • Supported a growing team of about 800 agents and assistants with compliance-related questions, industry education, problem resolutions, and Broker Support guidance. Assisted the Broker In Charge in managing the department and broker-related tasks. Maintained all appropriate documentation and education to ensure we complied with all contract laws and industry regulations. Responsible for reviewing file submissions for completion and accuracy and enforcing company policy and TREC/TAR guidelines.

Southwest Market Office Manager

REALTY AUSTIN
01.2013 - 01.2018
  • Participated and played an integral role in the opening of the Southwest Market Center. Oversaw the day-to-day operations and played an integral role in assisting the Market Manager with various duties, including providing assistance and information to agents and coordinating assigned projects. Additionally, maintained compliance reviews of files and generated and distributed Commission Disbursement Authorizations, while also serving as the first point of contact for any incoming customer or caller.

Escrow Assistant

HERITAGE TITLE COMPANY
10.2011 - 01.2013
  • Participated in pre-closing and post-closing procedures to prepare the transaction for closing and accurately complete transactions. Collaborated with real estate agents, lenders, sellers, and buyers to gather data to assist the Escrow Officer in all aspects of the closing process.

Escrow Closer

UNITED TITLE COMPANY
01.2004 - 01.2005
  • Participated in the start-up of a title company; transitioned 15 existing clients into the new organization and increased sales volume through effective relationship management.

Escrow Closer

LANDAMERICA COMMONWEALTH
01.2000 - 01.2004
  • Managed full project lifecycle of escrow closings by coordinating with the processor, borrowers, loan officers, and real estate agents to execute timely and accurate completion of refinances and purchases. Specialized in foreclosures and short sales.

Escrow Processor

CHICAGO TITLE OF COLORADO
01.1998 - 01.2000
  • Processed 40-50 monthly refinance and purchase transactions. Collaborated with loan officers, real estate agents, lenders, and borrowers to gather data and accurately complete transactions. Interfaced with courts and banks to clear bankruptcy and foreclosure status.

Education

High School Diploma -

Eaglecrest High School
Aurora, CO

Skills

  • Interdepartmental collaboration
  • Agent and Team Relationship Management
  • Business growth strategy
  • Research & Data Gathering
  • Organization, Prioritization & Time Management
  • Detail Orientation & Deadline Focused
  • Innovative problem resolution
  • Operational efficiency
  • Skilled in real estate technology
  • Ability to demonstrate patience and compassion when enforcing rules

Hobbies and Interests

  • Interests include volunteering and community involvement. Participated in many projects, community supper clubs, and volunteer building, as well as helped fundraise for Austin Habitat for Humanity, Foundation Communities, Community First! Village, and SAFE|Austin Children’s Shelter.,
  • Hobbies include Promoting animal adoption, traveling, reading, and spending time with family in Austin, Colorado, and Toronto.

QUALIFICATIONS

  • Licensed Real Estate Agent in the State of Texas
  • Strong work ethic with a positive, resourceful, and self-reliant attitude
  • Attention to detail and accuracy in a fast-paced, high-volume environment
  • Highly efficient and always looking for ways to improve processes
  • Ability to perform independently while working in a team environment
  • Strong, professional communication skills (written and verbal) with a customer service focus
  • Trustworthy and discreet with confidential information
  • Organizational & Time Management Skills
  • Problem-solving & Decision-making skills
  • Executes under pressure

Timeline

Director of Agents

@PROPERTIES CHRISTIE’S INTERNATIONAL REAL ESTATE
10.2023 - 03.2025

Operations Manager

THE SUTTON GROUP / COMPASS
07.2023 - 09.2023

Senior Broker Support Manager

REALTY AUSTIN/REALTY SAN ANTONIO
01.2018 - 03.2022

Southwest Market Office Manager

REALTY AUSTIN
01.2013 - 01.2018

Escrow Assistant

HERITAGE TITLE COMPANY
10.2011 - 01.2013

Escrow Closer

UNITED TITLE COMPANY
01.2004 - 01.2005

Escrow Closer

LANDAMERICA COMMONWEALTH
01.2000 - 01.2004

Escrow Processor

CHICAGO TITLE OF COLORADO
01.1998 - 01.2000

High School Diploma -

Eaglecrest High School