Candice Marshall
Austin,United States
Summary
Service-oriented worker with 5+ years background in Retail, Technical and Customer Service in a fast-paced/changing environments. Core competencies include up selling and problem solving as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Administration
Disability Determination Services
Austin, TX
05.2024 - Current
- Schedule appointments for claimants with disabilities
- Follow up with DRs.
- Help maintain appointment queues
- Assist with scheduling Taxis for appointments
- Team building exercises
- Customer Service
Ads Moderation Specialist
ByteDance
05.2022 - 11.2023
- Using a set of policies and guidelines set by the company, my main role was to review and moderate content submitted by business's and users, to ensure a safe platform for all
- Logging examples of trends into designated documents to be bring attention and awareness to fellow colleagues
- Attending all meetings that would include updates to policy, which could potentially change the nature of all future task
- Time management for all ticket based work, organization for all data entry type task, and excellent and accurate communication amongst my team!
Brand Representative
VXI Global Solutions, LLC
10.2021 - 01.2022
- Assisted Customers with all issue ranging from technical support to account management with their Oculus devices
- Used internal data base to locate and research all policies and instructions needed to problem solve
- Attended training's and took notes on all current and upcoming policy changes
- Quality Assurance trained
Service Technician
Apple
05.2019 - 07.2019
- Assisted customer with all issues with account security
- Use advance troubleshooting skills, while documenting results on all Incoming Tech Issue Reports
- Learned and stayed current on all new updates and changes to all iOS devices
- Back-up QA (In moments of low volume, reviewed tickets handled by peers
- Used policy guidelines to grade tickets and ensure that the proper workflow has been used.)
- Encouraged open communication with all team mates, to help build a reliable support system
Customer Support Specialist
Blackboard
03.2018 - 08.2018
- Review previously recorded calls to ensures that the service provided meets the company's quality standards
- Assist students with access to their Blackboard account
- Use basic troubleshooting skills, while documenting results on all incoming Tech Issue Reports
- Guide customers on how to properly navigate through our website, as well as, make purchases
- Creating a 1-call resolution
Education
High School Diploma -
Killeen High School
Killeen, TX06.2010
Skills
- Time Management
- Goal-Oriented
- Excellent Communication Skills
- Data Entry
- Experience with Excel
- Experience with PowerPoint
- Experience with Word
- Problem Analyzing
- Evaluation
- Solving
- Policy Learning
- Able To Work In a Fast Paced, and Evolving Environment
- Helpful and Informative
- High Level of Integrity
- Fast Learner
Timeline
Administration
Disability Determination Services
05.2024 - Current
Ads Moderation Specialist
ByteDance
05.2022 - 11.2023
Brand Representative
VXI Global Solutions, LLC
10.2021 - 01.2022
Service Technician
Apple
05.2019 - 07.2019
Customer Support Specialist
Blackboard
03.2018 - 08.2018
High School Diploma -
Killeen High School