Candice Smith
Summary
Detail-oriented Healthcare professional with a strong commitment to accuracy, compliance, and data integrity. Recognized for treating Standard Operating Procedures (SOPs) as the organizational "Bible," ensuring all tasks are performed with precision and in line with regulatory standards. Experienced in managing patient health records, processing release of information (ROI) requests, and safeguarding patient privacy in compliance with HIPAA regulations. Seeking to contribute to an organization that values meticulous recordkeeping and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Phlebotomist
UF Health Jacksonville
10.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Receptionist and Phlebotomist
Anderson Longevity Clinic
08.2022 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Site Lead
Quest Diagnostics
01.2021 - 04.2022
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Emergency Medical Technician
Ascension St. Vincent
08.2017 - 09.2020
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Site Lead
Quest Diagnostics
01.2010 - 12.2015
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
- Maintained records and logs of work performed and materials and equipment used.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Implemented best practices and safe operating procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Phlebotomist
CMS Labs
01.2008 - 12.2010
- Minimized errors in specimen collection by meticulously following standard operating procedures for each draw type.
- Utilized electronic health records systems efficiently to update patient information and track specimen data accurately.
- Exhibited strong attention to detail when recording pertinent medical history information to ensure accurate test results.
- Performed high-quality venipuncture procedures while minimizing patient discomfort during the process.
- Ensured adherence to HIPAA regulations by maintaining strict confidentiality of patient information at all times.
- Enhanced the accuracy of collected samples by strictly adhering to proper phlebotomy techniques and protocols.
Travel Phlebotomist
Connell Phlebotomy
06.2006 - 01.2008
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Bachelor of Science - Biomedical Science
Arizona State University
Tempe, AZ12-2025
Associate of Science - Emergency Medical Services
St. John's River State College
Orange Park, FL12-2020
High School Diploma -
Fleming Island High School
Fleming Island05-2006
Skills
- HIPAA compliance
- Patient confidentiality
- Data entry
- Quality control
- Quality assurance
- Regulatory compliance
- Attention to detail
- Organizational skills
- Decision-making
Certification
- National Certified Phlebotomy Technician
Timeline
Phlebotomist
UF Health Jacksonville
10.2024 - Current
Receptionist and Phlebotomist
Anderson Longevity Clinic
08.2022 - 04.2024
Site Lead
Quest Diagnostics
01.2021 - 04.2022
Emergency Medical Technician
Ascension St. Vincent
08.2017 - 09.2020
Site Lead
Quest Diagnostics
01.2010 - 12.2015
Phlebotomist
CMS Labs
01.2008 - 12.2010
Travel Phlebotomist
Connell Phlebotomy
06.2006 - 01.2008
Bachelor of Science - Biomedical Science
Arizona State University
Associate of Science - Emergency Medical Services
St. John's River State College
High School Diploma -
Fleming Island High School
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