Resolved customer complaints and issues promptly, maintaining a positive brand image.
Maintained professionalism under pressure, successfully diffusing tense situations to uphold customer satisfaction.
Provided leadership and mentoring to new employees on company programs.
Oversaw marketing initiatives that enhanced brand awareness and contributed to increased sales.
Balanced daily registers and generated accurate sales reports for management, ensuring financial integrity.
Bar Manager
The Hilton Garden Inn
Fort Worth, Texas
2023.01 - 2025.12
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Managed bar staff, trained new hires, and implemented disciplinary procedures.
Trained and supervised bar staff on service standards and procedures.
Maintained inventory levels and ordered supplies.
Organized promotional events to increase bar visibility and engagement.
Home Health Hospice Aide
Self Employed Health Care Provider
Temple, Texas
2020.02 - 2023.06
Administered medications, treatments and therapies according to physician instructions.
Facilitated communication between physicians, families and other healthcare professionals regarding ongoing treatment plans.
Provided companionship for elderly clients who were isolated due to physical limitations.
New Home Sales Consultant
History Maker Homes
Grapevine, Texas
2018.01 - 2019.12
Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in the home buying process.
Negotiated sales contracts with customers and monitored progress throughout the process.
Assisted clients in securing financing options for home purchases.
Negotiated contract agreements between buyers and builders to ensure mutual satisfaction and compliance.
Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
Collaborated weekly with management teams, construction contractors, and clients to assess project status and address any concerns.
Arranged open houses for newly constructed homes to attract potential buyers. for newly constructed homes to attract more buyers.
Developed marketing materials such as brochures, flyers, postcards. to promote new home communities.
Attended industry events such as home shows or conventions to network with other professionals in the field.
Collaborated with builders to meet customer requests promptly.
Education
High School Diploma -
Moore High
Moore, Ok
2003-05
Some College (No Degree) - Criminal Justice
Rose State University
Midwest City, Ok
Skills
Extra Skills and experiences obtained: 6 years of Internet Sales/Upselling/Advanced Technical Support
Utilize upselling techniques to promote additional products
Managed large volumes of inbound and outbound calls promptly
Customer relationship building
Customer engagement
Responded to emails and maintained the customer database
Script adherence
Was top performer in all metrics, including average handle times on calls and non-repeat callers resolving every issue at hand