Candice Thomas
Boise,ID
Summary
Investigative analyst with 8+ years of progressive experience in legal support, IPR investigation and enforcement, and process auditing. Demonstrated expertise in identifying compliance violations and sophisticated risks, conducting thorough investigations, and communicating findings to leadership and external stakeholders. Strong problem-solver skilled at uncovering complex threats and translating findings into actionable recommendations.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Tracer.ai
10.2025 - Current
- Develop and maintain customer relationships by possessing strong interpersonal skills.
- Analyze customer data to identify trends and develop strategies to improve customer success metrics.
- Monitor metrics to identify areas for proactive support and enhancement.
- Facilitate regular check-ins with clients to gather feedback and drive continuous improvement.
- Collaborate with cross-functional teams (product, technical, leadership) to solve client challenges and optimize workflows.
- Manage significant regulatory compliance project for major rideshare company addressing driver account security risks; coordinate data collection and analysis with lead analyst, and report findings to client for regulatory submission.
- Investigated suspicious affiliate activity for major gaming platform client; analysis resulted in account suspension and fraud prevention.
Senior Analyst
Tracer.ai
04.2022 - 04.2024
- Conducted investigations into intellectual property violations; analyzed patterns to identify sophisticated schemes and recommend enforcement actions.
- Uncovered sophisticated phishing network operating across multiple major brands using multi-vector detection strategy; escalated findings through proper channels resulting in thousands of enforcements, takedowns, and proactive registrar agreements.
- Generated reports and executive summaries documenting investigation findings and enforcement metrics for client review and decision-making.
- Attended and participated in client meetings.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
Analyst, Brand Protection
Tracer.ai
08.2020 - 04.2022
- Monitored, evaluated and classified detection results based on client parameters.
- Conducted investigations.
- Generated weekly, monthly and custom ad-hoc reports.
- Provided product feedback to improve internal and external tools.
- Collaborated with internal team members.
- Conducted enforcement work.
Legal Assistant
MSBT Law
01.2018 - 01.2020
- Supported attorneys with legal research and document review.
- Assisted in case preparation by organizing evidence and summarizing key findings for attorneys.
Education
Bachelor of Science - Health and Wellness
Pennsylvania Western University
Skills
- Investigation & Evidence Gathering
- Risk Assessment & Analysis
- Regulatory Compliance
- Report Writing & Documentation
- Stakeholder Communication
- Process Improvement
- Problem-Solving & Critical Thinking
Timeline
Customer Success Manager
Tracer.ai
10.2025 - Current
Senior Analyst
Tracer.ai
04.2022 - 04.2024
Analyst, Brand Protection
Tracer.ai
08.2020 - 04.2022
Legal Assistant
MSBT Law
01.2018 - 01.2020
Bachelor of Science - Health and Wellness
Pennsylvania Western University