Candice Watkins
Charlotte,NC
Summary
Performance-driven leader with 12 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VP; Application Manager - Corporate Security
Bank of America
01.2022 - Current
- Managed application governance and risk mitigation strategies, ensuring compliance with laws and regulations.
- Oversaw cross-organizational collaboration to manage controls, risk, and application compliance.
- Led projects using Agile methodologies, including non-permitted technology remediation and enterprise compliance deliverables.
AVP; Production Services Lead - Change Management
Bank of America
01.2020 - 01.2022
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Developed and documented change management processes to safeguard applications.
- Coordinated with relevant teams to address and resolve software issues promptly.
AVP; Production Services Lead - Incident Management
Bank of America
01.2018 - 01.2020
- Managed unplanned technology interruptions, restoring IT services quickly to minimize downtime.
- Identified and documented incidents, leading efforts to resolve technical issues
- Engaged with internal teams to meet specific executive goals, enhancing overall service quality.
Officer; Business Support
Bank of America
01.2016 - 01.2018
- Managed Global Liquidity Risk Reporting Inventory and executed small to medium scale projects.
- Provided technical support and training to clients, improving their experience with banking systems.
Officer; Sr. Treasury Team Lead
Bank of America
01.2014 - 01.2016
- Led a team of 11 advisors, providing technical guidance to over 2,500 clients via shared platforms.
- Addressed file transmission issues and conducted training on the Online Remote Deposit system.
- Ensured high customer satisfaction through effective problem resolution.
Officer; ATM Level 2 Production Support
Bank of America
01.2012 - 01.2014
- Led triage sessions during ATM network downtimes and production deployments.
- Analyzed network activities and performed lab testing to diagnose operational challenges.
Education
MBA -
Queens University of Charlotte
Charlotte, NC05.2024
Bachelor of Science - Business Administration/Information Systems
Old Dominion University
Norfolk, VA06.2010
Skills
- Business Analysis
- Incident Management
- Documentation Review
- Production Support Experience
- Team Leadership
- Incident Management and Resolution
- Strategic Foresight
- Organizational leadership skills
Certification
- Certified Scrum Product Owner (CSPO)
- ITIL v3 Foundation
Timeline
VP; Application Manager - Corporate Security
Bank of America
01.2022 - Current
AVP; Production Services Lead - Change Management
Bank of America
01.2020 - 01.2022
AVP; Production Services Lead - Incident Management
Bank of America
01.2018 - 01.2020
Officer; Business Support
Bank of America
01.2016 - 01.2018
Officer; Sr. Treasury Team Lead
Bank of America
01.2014 - 01.2016
Officer; ATM Level 2 Production Support
Bank of America
01.2012 - 01.2014
MBA -
Queens University of Charlotte
Bachelor of Science - Business Administration/Information Systems
Old Dominion University
- Certified Scrum Product Owner (CSPO)
- ITIL v3 Foundation
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