Candice Williams
Georgia
Summary
Driven Business Operations Associate with comprehensive background in streamlining business procedures and improving operational efficiency. Strong analytical skills complemented by proven ability to manage multiple projects, while maintaining a keen attention to detail and adherence to deadlines. Implemented process improvements in previous role, which resulted in streamlined operations and increased productivity.
Overview
13
13
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Business Operations Associate
Beyond Finance
04.2024 - Current
- Collaborated with team members to ensure seamless project delivery, helping us meet our goals consistently.
- Streamlined the processing of client escalations, which reduced turnaround time by 30%, helping to improve customer satisfaction and retention rates.
- Originally hired as an Onboarding Agent, I was tasked with onboarding clients that were new to the program; explaining expectations for them as a client and us as a company, modifying any errors in client or creditor information, & providing clients' assistance with using our mobile application.
- I streamlined multiple applications to improve customer experience, leading to being promoted to an Operations Associate within seven months of being hired.
- Monitored account activity to proactively address potential cancellations.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Implemented creative solutions to deal with special circumstances.
- Trained staff on CRM tools and best practices for effective usage.
- Monitored system performance to identify and resolve operational issues.
- Assisted with the development of new processes and procedures to improve efficiency.
- Updated company databases and customer account information.
- Analyzed data to identify trends in order processing times and customer complaints.
- Prepared and presented regular reports on client program status and discrepancies.
- Assisted in preparing audit documentation and reports for internal reviews.
Store Manager
Pure Wellness
Pompano Beach
06.2021 - 04.2024
- Ensured pristine facility and staff conduct, enhancing customer satisfaction and loyalty.
- Orchestrated events and booked company for multiple festivals, elevating community involvement and brand awareness.
- Directed store redesign, elevating customer experience and boosting sales.
- Mentored new hires; cultivating a proficient and unified team.
- Implemented strategies to expand clientele and increase revenue which allowed for higher pay for employees.
- Streamlined operations by implementing new management processes, which reduced overhead costs by 17% and improved overall efficiency, allowing the team to focus more on client care.
- Developed and executed a comprehensive marketing strategy that allowed for store membership enrollment, effectively boosting sales by 40%.
- Fostered a positive work culture by initiating regular training sessions and team-building activities, which improved staff performance.
- Oversaw storewide merchandising benchmarks to maintain operational performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Established partnerships with vendors to enhance service offerings.
- Provided guidance on legal matters related to setting up a business such as registration, licensing, taxation.
- Identified potential investors and funding sources to support new business ventures.
Customer Care Advisor - Chanel
VIPdesk Connect
03.2019 - 02.2021
- Guided clients on product benefits, enhancing brand loyalty and customer satisfaction.
- Resolved order issues and handled repair requests, maintaining high service standards.
- Collaborated with boutiques to facilitate seamless in-store purchases for specialty clients.
- Resolved customer inquiries efficiently using CRM software and ticketing systems.
- Worked collaboratively with colleagues across multiple departments on complex cases.
- Processed orders, forms, applications and requests accurately within required timelines.
Counter Manager Lancôme
Macy's
Coral Springs
06.2017 - 03.2019
- Managed register and inventory, enhancing sales efficiency and team productivity.
- Conducted skin consultations, improving satisfaction and driving repeat business.
- Contributed to brand meetings, enhancing strategic planning and product knowledge.
- Maintained inventory levels, ensuring products were stocked and organized efficiently.
- Coordinated promotional events to enhance customer engagement and brand visibility.
- Implemented visual merchandising standards to create appealing product displays.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Performed regular maintenance checks on POS systems, registers, scanners and other equipment used in the store.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Administrative Assistant
Andrews Dental Care Center
Fort Lauderdale
10.2012 - 04.2017
- Facilitated patient check-ins, ensuring efficient flow and positive experience.
- Managed appointment scheduling, optimizing time slots for increased patient throughput.
- Transitioned office to paperless, enhancing data accessibility and reducing clutter.
- Verified insurance details, ensuring accurate billing and timely payments.
- Collected payments, improving cash flow and financial accuracy.
- Assisted in maintaining patient records and ensuring data accuracy and confidentiality.
- Handled billing inquiries and insurance verification for patient accounts.
- Prepared correspondence and reports to facilitate effective staff meetings and communications.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Analyzed financial statements to assess startup viability and funding needs.
- Created marketing materials such as brochures, flyers, and webpages designed to promote a company's services for startup funding.
- Maintained relationships with existing patients through regular contact via telephone calls or emails.
Education
Fashion Merchandising -
Art Institute of Fort Lauderdale
Fort LauderdaleSkills
- Operational Metrics Evaluation
- Auditing
- Claims Processing
- Data Integrity Maintenance
- Policy Compliance
- Customer Engagement
- Inventory Management
- Escalations
- Insurance Verification
- Payment Collection
- Client Onboarding
- Data analysis
- CRM utilization
- Process improvement
- Project management
- Quality assurance
- Staff training
- Database management
- Operations management
- Report generation
- Database updates
- Team leadership
- Operational Streamlining
Certification
20-44 Resident Personal Lines License, Insurance
Personal Information
Title: Operations Associate
Timeline
Business Operations Associate
Beyond Finance
04.2024 - Current
Store Manager
Pure Wellness
06.2021 - 04.2024
Customer Care Advisor - Chanel
VIPdesk Connect
03.2019 - 02.2021
Counter Manager Lancôme
Macy's
06.2017 - 03.2019
Administrative Assistant
Andrews Dental Care Center
10.2012 - 04.2017
Fashion Merchandising -
Art Institute of Fort Lauderdale