Candice Williamson
Milan,TN
Summary
Results-driven customer service professional with over 10 years of experience across finance, retail, and childcare industries. Expert in managing client relationships and resolving complex issues, consistently achieving high levels of customer satisfaction. Demonstrates adaptability and a commitment to continuous improvement, driving operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
DAYCARE teacher
TINY Hearts
12.2023 - 11.2024
- Organization, patience, creativity.
- Making sure to meet all state requirements.
- Developed lesson plans and activities to engage children in learning.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
Branch Manager
State finance
04.2023 - 11.2023
- Handled customer complaints, resolving issues swiftly to maintain an important level of customer satisfaction.
- Implemented process improvements that reduced average response times, and increased customer satisfaction.
- Analyzing customer feedback and developing strategies to address the areas of concern.
Cashier/Team Leader
Shoe Carnival
Jackson, TN
08.2021 - 04.2023
- Maintained accurate records of daily transactions, deposits, and account balances.
- Monitored cashier performance to ensure compliance with company policies and procedures.
- Supervised staff in the handling of customer inquiries and complaints.
- Developed strategies for improving customer service standards and increasing sales volume.
Education
High school diploma -
Penn FOSTER
Scranton, pa05.2009
Bachelor's degree - Healthcare Administration
University of Phoenix
Phoenix, AZSkills
- Customer Relationship Management
- Conflict resolution and problem-solving
- Team leadership and training
- Multitasking and time management
- Excellent communication skills
- Reliable
- Strong computer skills
- Verbal and written communication
- Positive reinforcement
Timeline
DAYCARE teacher
TINY Hearts
12.2023 - 11.2024
Branch Manager
State finance
04.2023 - 11.2023
Cashier/Team Leader
Shoe Carnival
08.2021 - 04.2023
High school diploma -
Penn FOSTER
Bachelor's degree - Healthcare Administration
University of Phoenix
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