Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candice Smith

Houston,Tx

Summary

Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.

Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

UT Health
02.2024 - Current
  • Administered patient assessments and prepared examination rooms for medical procedures.
  • Assisted healthcare providers with clinical procedures, ensuring patient comfort and safety.
  • Educated patients on treatment plans and medication management to enhance compliance.
  • Managed electronic health records, maintaining accuracy and confidentiality of patient information.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Medical Assistant

Visiting Angels Living Assistance Services
09.2023 - 04.2024
  • Administered patient intake processes, ensuring accurate information collection and efficient scheduling.
  • Assisted in clinical procedures, maintaining a sterile environment and supporting healthcare providers.
  • Educated patients on treatment plans and medication usage to improve adherence and understanding.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assessed vital signs regularly for early detection of potential issues, enabling prompt intervention when necessary.
  • Monitored vital signs regularly, reporting any abnormalities or changes to supervising healthcare professionals promptly.

Operations Specialist

Dept of Treasury-IRS
01.2022 - 12.2023
  • Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction.
  • Interacting with internal departments to help fulfill customer requests
  • Inputting customers income tax data to ensure returns.

Intern-Medical Assistant

Foremost Family Health Ctr
06.2023 - 09.2023
  • Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
  • Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients
  • Provided clinical support to physicians and nursing teams, managed patient intake, obtained medical records, and communicated with empathy and compassion, which resulted in a 92% patient satisfaction score
  • Manage basic billing and coding tasks for standard office procedures, streamline billing processes, and [reduce turnaround on payments by an average of six days]
  • Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with Covid-19 safety protocols
  • Collected lab samples of blood and urine as ordered and submitted labeled samples for testing
  • Delivered administrative support to nurses and physicians in high volume, acute care environments, including scheduling appointments, updating medical records, and managing calendars

Medical Assistant

Farmers Branch Medical Clinic
05.2023 - 08.2023
  • Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
  • Collected patient insurance information and authorized services, providing information about co-pays and general costs to new patients
  • Provided clinical support to physicians and nursing teams, managed patient intake, obtained medical records, and communicated with empathy and compassion, which resulted in a 92% patient satisfaction score
  • Manage basic billing and coding tasks for standard office procedures, streamline billing processes, and [reduce turnaround on payments by an average of six days]
  • Collected lab samples of blood and urine as ordered and submitted labeled samples for testing
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers
  • Acted as site liaison to promote proper hygiene, social distancing and other preventative practices
  • Documented data in designated system to present to client upon request
  • Sanitized work area and sterilized equipment and instruments to comply with protocols

Billing Specialist

QMACS
09.2020 - 04.2023
  • Processing insurance payments for various insurance companies. Inputting claims and showing different claim processes.
  • Track and monitor accounts receivable using [Microsoft Excel and Quickbooks]
  • Meet with client billing teams and management to address concerns, make adjustments, and identify payment solutions for past-due accounts

CSR Agent

iRhythm-Ranstad
05.2021 - 09.2021
  • Answering calls and inputting data for customers regarding heart monitors.

CSR

Globe Life Insurance
02.2019 - 08.2020
  • Communicating with customers [via chat, phone and email]
  • Verifying insurance benefits and claims for customers.
  • Updated customers beneficiary information
  • Data entry
  • Claims processing

General Clerk

VA Financial Services
03.2016 - 02.2018
  • Maintain inventory of office supplies by monitoring stock and placing new orders when needed
  • Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate
  • Verified and logged deadlines in response to daily inquiries and requests
  • Identified and corrected data entry errors to prevent duplication across systems
  • Reviewed and updated account information in company computer system
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution
  • Compiled statistical information for special reports

Education

Medical Assisting

Concorde Career College
Grand Prairie, Tx
09.2023

General Studies

Houston Community College
02.2017

Skills

  • Vital Signs
  • Phlebotomy
  • MS Office
  • 66 WPM
  • Injections/Blood Work/EKGs
  • ICS-10 Coding/Billing
  • CITRIX/Athena/EPIC
  • HIPAA compliance
  • Specimens collection and processing
  • Electronic health records
  • Vital sign monitoring
  • Sterilization techniques
  • Wound care
  • Inventory and supply management
  • Basic life support
  • Infection control
  • Injection administration
  • HIPAA protocols
  • Medical records oversight
  • Sample collection procedures
  • EMR / EHR
  • Data entry
  • CPR
  • Simple dressings
  • Insurance verification

Certification

  • Clinical Medical Assistant (NHA) | November 2023
  • BLS/CPR (American Heart Association) | February 2023

Timeline

Certified Medical Assistant

UT Health
02.2024 - Current

Medical Assistant

Visiting Angels Living Assistance Services
09.2023 - 04.2024

Intern-Medical Assistant

Foremost Family Health Ctr
06.2023 - 09.2023

Medical Assistant

Farmers Branch Medical Clinic
05.2023 - 08.2023

Operations Specialist

Dept of Treasury-IRS
01.2022 - 12.2023

CSR Agent

iRhythm-Ranstad
05.2021 - 09.2021

Billing Specialist

QMACS
09.2020 - 04.2023

CSR

Globe Life Insurance
02.2019 - 08.2020

General Clerk

VA Financial Services
03.2016 - 02.2018

General Studies

Houston Community College

Medical Assisting

Concorde Career College

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