Candid Fernandez
Aurora,CO
Summary
Proven Client Relationship Manager at Colorado Youth For A Change, adept in business growth strategies and relationship building. Excelled in enhancing customer engagement and client needs assessment, leading to significant client satisfaction. Skilled in both strategic oversight and fostering strong client relationships, demonstrating a unique blend of analytical and interpersonal abilities.
Overview
10
10
years of professional experience
Work History
Client Relationship Manager
Colorado Youth For A Change
08.2021 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Manager
Chuze Fitness
08.2018 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Consultant
Bijou International, Clerical
05.2017 - 08.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Administrative Assistant
La Bella Beauty Salon
01.2015 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor Of Applied Arts - Human Resources Management
Miami Dade College
Miami, FL2015
Skills
- Business growth strategies
- Relationship building and management
- Customer Engagement
- Client Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Client Relationship Manager
Colorado Youth For A Change
08.2021 - Current
Manager
Chuze Fitness
08.2018 - 07.2021
Sales Consultant
Bijou International, Clerical
05.2017 - 08.2018
Administrative Assistant
La Bella Beauty Salon
01.2015 - 05.2017
Bachelor Of Applied Arts - Human Resources Management
Miami Dade College
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