Candida Diciolla
Schaumburg,IL
Summary
I am a dedicated hardworking, personable,highly-motivated employee who has a desire to take on new challenges with a strong work ethic who adapts easily, and has exceptional interpersonal skills working effectively, unsupervised, and devoted to giving every customer a positive and memorable experience. . Motivated to maintain customer satisfaction and contribute to company success.
With a recent purchasing history of 6 years overseeing multiple product lines. Also,offering 16 years of experienced customer service representative support and consistently being promoted for exceptional performance and service. Isuccessfully managed diverse purchasing needs in challenging, fast-paced environments with a extensive background in developing and preparing purchase orders evaluating material quality and securing services of suppliers and manufacturers. Consistently maintains accurate sales and purchasing reports for forecasting and cost tracking.
Overview
22
22
years of professional experience
Work History
Purchaser/Customer Service Representative
all tile/all surfaces
Wood Dale, IL
10.2002 - 10.2024
- Reviewed and evaluated supplier contracts to ensure compliance with legal requirements.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Prepared purchase orders according to specified requirements.
- Researched new sources for supplies, materials, and equipment as needed.
- Followed up on all open purchase orders with suppliers to ensure timely delivery of items.
- Tracked shipments to ensure delivery on time and in excellent condition.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Prepared purchase orders and sent to distributors and suppliers.
- Worked with operation managers to develop consistent service levels across locations.
- Managed inventory levels to meet production needs while minimizing excess stock.
- Participated in trade shows and conferences to stay informed on market trends.
- Responded promptly to inquiries from vendors regarding product specifications, pricing, payment terms.
- Performed periodic reviews of inventory levels in order to determine reorder points.
- Investigated discrepancies between invoices received from suppliers and actual delivered goods.
- Kept accurate records of purchases including item descriptions, quantities, costs, delivery dates.
- Collaborated closely with other departments such as Logistics and Shipping in order to coordinate deliveries.
- Assisted Accounts Payable team during invoice processing by providing necessary information about purchase orders.
- Verified receipt of items by comparing items ordered to items received.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Resolved disputes and claims with vendors and suppliers.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Tracked product and supply inventories and reported findings to supervisors.
Education
High School Diploma -
Elmwood Park High School
Elmwood Park, IL06-1997
Skills
- Cost-reduction strategies
- Supply Chain Optimization
- Eye for detail
- Demand forecasting
- Strategic Sourcing
- Budget Planning
- Supplier Relationship Management
- Procurement
- Scheduling
- Vendor Relationship Management
- Data organization
- Inventory Management
- Strong negotiation talents
Languages
Italian
Professional
Accomplishments
- Earned employee of the month and year several times
- Earned top customer service representative several times
- Recognized as one of the top purchasers in the company as All Tile
References
References available upon request.
Timeline
Purchaser/Customer Service Representative
all tile/all surfaces
10.2002 - 10.2024
High School Diploma -
Elmwood Park High School
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