CANDIDA YANES
Chelsea
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Customer Service Representative/ Administrative Assistant
Stuffed Foods
Wilmington
08.2025 - Current
- Provide customers with product information, pricing and availability
- Manage customer orders and sample requests
- Communicate order status, delays and shortages
- Handle all forms of communication between customers and internal teams
- Work closely with Sales Reps, Warehouse, Accounting and Operation dept.
- Generate reports and monitor inventory levels
Office Administrator
Sigma Pros
Wakefield/Woburn
02.2022 - Current
- Generate and send customer invoices, track incoming payments & past due balances
- Record and pay bills, vendor invoices and credit card expenses
- Reconcile bank and credit card statements
- Maintain organized filing system (digital & physical)
- Manage office supplies
- Process incoming/outgoing mail
Customer Service Associate
Deano’s Pasta
Somerville
05.2023 - 07.2025
- Entered and processed end-of-day paperwork to ensure accurate recordkeeping
- Greeted customers, visitors and vendors
- Handled customer inquiries, concerns, and payments
- Ensured office cleanliness and organization during downtime
Customer Service Representative/ Samples Coordinator
Signature Breads Inc.
Chelsea
04.2016 - 05.2021
- Managed all website inquiries and Samples Requests Forms
- Notified customers of order shorts, pricing changes, discontinued items, and past due invoices
- Coordinated sample shipments by creating FedEx labels and managing logistics.
- Handled inquiries, complaints, concerns, and claims
- Provide administrative support to the Sales Reps and Brokers
Receptionist/Office Service Coordinator
Avigilon
Billerica/Somerville
08.2015 - 03.2016
- Coordinated booking of meeting rooms and ensured cleanliness
- Ordered catering for monthly staff meetings and social events
- Managed office supply inventory and placed weekly Peapod orders
- Coordinated courier service to ensure timely delivery of documents and packages
- Supported engineering department with administrative tasks
Front Desk Administrative Coordinator
Multicultural Home Care
Lynn
10.2014 - 07.2015
- Answered phones promptly and directed calls to appropriate departments
- Maintained neat and organized reception
- Sorted and distributed mail to ensure timely communication across departments
- Printed employee identification badges
- Assisted Medical Records Coordinator with filing to support efficient record-keeping processes
Customer Service Supervisor
Kettle Cuisine, Inc
Chelsea
03.2012 - 09.2013
- Supervised Receptionist and Customer Service Associate
- Processed customer orders via phone, email, and fax, ensuring accuracy and timeliness
- Resolved customer issues independently, minimizing the need for managerial intervention
- Followed up on inquiries, concerns, and complaints
- Back up for the Purchasing Dept.
Receptionist/Administrative Assistant
Kettle Cuisine, Inc
Chelsea
01.2004 - 03.2012
- Welcomed incoming visitors to provide assistance and information.
- Responsible for incoming & outgoing mail
- Provide administrative support to the sales & marketing department.
- Placed service calls for equipment repairs
- Managed the shipment of FedEx overnight packages.
Education
Diploma -
East Boston High School
East Boston, MA 09.1996 - 06.2000
Skills
- Customer communication
- Data entry
- Bilingual proficiency
- Team player
- Order management
- Conflict resolution
- Time management
Timeline
Customer Service Representative/ Administrative Assistant
Stuffed Foods
08.2025 - Current
Customer Service Associate
Deano’s Pasta
05.2023 - 07.2025
Office Administrator
Sigma Pros
02.2022 - Current
Customer Service Representative/ Samples Coordinator
Signature Breads Inc.
04.2016 - 05.2021
Receptionist/Office Service Coordinator
Avigilon
08.2015 - 03.2016
Front Desk Administrative Coordinator
Multicultural Home Care
10.2014 - 07.2015
Customer Service Supervisor
Kettle Cuisine, Inc
03.2012 - 09.2013
Receptionist/Administrative Assistant
Kettle Cuisine, Inc
01.2004 - 03.2012
Diploma -
East Boston High School
09.1996 - 06.2000