Candide Mikobi

• Make outbound calls to schedule appointments for participants to speak to a Benefit Advisor
• Answer questions pertaining to the status of an application or general customer inquiries
• Making outbound calls to confirm/reschedule participant's appointment with a Benefit Advisor

• Assisted 50+ daily customer with checkout. Answering outstanding questions.
• Managed inventory and directed support stuff to assist customer who asked for specific grocery items.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher payments for customers.
• Collaborated with 5 others cashiers,offering assistance to other teammates during busy times.

• Handled outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns.
• Researched and evaluated each return independently to determine return type and course of resolution.
• Assisted patient and doctor's office with order of specialty medications.
• Scheduled order delivery, date and time in a timely fashion manner.
• Maintained accurate and complete documentation and system records of all returns in order to effectively provide service for our patients.
• Processed following safety guidelines hazmat materials while protecting individual health information.
• Transferred to nurse, pharmacist with emergent symptoms or concern for triage.

· Provided primary customer support to customer
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
· Leveraged sales expertise to promote products and capitalized on upsell opportunities.
· Recommended products to customers through explaining details
· Investigate and resolve state agency concern with supervisor, other departments in a timely manner
· Maintain documents & complies reports, in accordance with legal and regulatory compliance.

Develop and maintain appropriate understanding of the health care products related to sales
responsibility.
· Adhere to the Centers for Medicare & Medicaid Services compliance policies.
· Drive sales revenue by assisting customers in making healthcare decisions over the phone.
· Meet monthly sales and performance goals.
· Make outbound calls to follow up on and close business.
· Carry out appropriate sales activity standards as directed by manager

• Inspected a unit's inner and outer housing to determine repairable or non-repairable damage.
• Read and follow written technical service procedures to determine unit performance.
• Performed complex repair on units, firmware upgrades, final testing to confirm repair results and data entry tasks using SAP.
• Troubleshot problems and repaired faulty equipments.
• Keeping abreast of the latest technologies and practices in the industry.
• Performed other duties assigned.

• Accurately recorded and tracked all customer service enquiries within the company systems.
• Identified and escalated any process issues and offering suggestions/ideas for suitable resolutions.
• Pro-actively escalated to management any unresolved customer queries that may breach our agreed SLAs.
• Ensured that all customer data and information is handled with the highest degree of professionalism, safety and confidentiality in ERP system.
• Ensured that clear and concise notes are added onto our systems after each customer interaction, with relevant documentation attached were necessary.
• Schedule customer recall service using ERP system.
• Multitask and worked to tight guidelines, maintained composure when working under pressure.
• Delivered key business objectives, met business service level agreements and individual key performance indicators.

• Actively listening to customers to provide them solution that simplify and organize their lives.
• Answered phone and worked with customer resolving inquiries.
• Sold data plans as well as others product.
• Used my passion for cutting edge technology to generate sales.
• Unlock customer confidence in the best things about their products so they can immediately enjoy them.
• Provided troubleshooting assistance to customers.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Cultivated impact relationships with customers and drove business development by delivering product knowledge.
• Professionally answered incoming phone calls from policy holders, insurance agents, and/or auto glass shops.
• Accurately entered auto glass loss information into the production database.
• Verified customer insurance coverage and deductible amounts for the vehicle involved and communicated the information to the customer.
• Used the production/shop locator system to locate and auto glass vendor that could service the customer's vehicle quickly and conveniently.
• Used knowledge of auto glass parts to schedule a windshield repair or selects the appropriate glass part for replacement.
• Used the appointments for service at Safelite store locations or contacted non-safelite vendors to arrange an appointment for the customer.
• Assists in the training and orientation of new associates upon request.