VICTORIA SMART

• Resolved customer inquiries using phone, email, and live chat support channels.
• Trained new representatives on call handling, service standards, and account procedures.
• Maintained accurate customer records, case notes, and transaction details in CRM systems.
• Escalated complex issues to appropriate teams and followed through to resolution.
• Processed orders, returns, and account updates while ensuring policy compliance.
• Improved service consistency by reinforcing procedures and sharing best practices.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Coordinated with cross-functional teams to deliver timely support and customer solutions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Coordinated with logistics department to expedite shipping for urgent customer orders.

• Directed daily operations workflows, aligning staffing, priorities, and service standards across departments.
• Reviewed schedules, inventory, and resource allocation to keep operations balanced and responsive.
• Partnered with management to address operational issues and support long-term planning.
• Collaborated with cross-functional teams to achieve organizational goals and improve overall efficiency.
• Research Associate in the field of Child Development and Human Relations.
• Maintain any and all incoming and outgoing correspondence, billing, bill payment and financial investments.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Wrote and distributed customer correspondence.
• Identified suspicious activity and escalated issues following banking protocols.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Collaborated with team members to ensure smooth operations and high-quality service.
• Reconciled cash shipments and prepared branch currency for daily operations.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Assisted customers with account inquiries, service requests, and basic product information.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Maintained organized transaction records and supported audit-ready documentation.
• Turned in excess cash to maintain drawer security.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Placed orders for customer checks and verified starting numbers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

• Processed cash deposits, withdrawals, and transfers with accuracy and compliance.
• Balanced teller drawer daily and resolved discrepancies promptly.
• Verified customer identification and maintained security procedures for transactions.
• Assisted customers with account inquiries, service requests, and basic product information.
• Reconciled cash shipments and prepared branch currency for daily operations.
• Maintained organized transaction records and supported audit-ready documentation.
• Identified suspicious activity and escalated issues following banking protocols.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Trained new tellers on procedures, service standards, and cash-handling best practices.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

• I am a Research Associate in the field of Child Development and
• Human Relations
• I maintain any and all incoming and outgoing correspondence, billing, bill payment and financial investments
• Maintain buildings and facilities in order to ensure they are in a safe and healthy manner
• Service, clean and supply restrooms, gatherer and empty trash, and clean building floors by sweeping, mopping, scrubbing and vacuuming
• Work on office equipment
• Washer, dryer, chairs, light bulbs, smoke detectors, heavy lifting and whatever else is needed taken care of.
• Coordinated staff workflows, assigning priorities and resolving administrative issues efficiently.
• Supervised daily office operations, ensuring accurate records, scheduling, and customer service support.
• Implemented office procedures that improved filing, reporting, and communication across departments.
• Managed payroll, timekeeping, and confidential employee documentation with consistent accuracy.

• Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
• Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
• Ensure the safety of children getting on and off the bus
• Attend to the needs of children with disabilities
• Keep order and safety on the school bus
• Understand and enforce the school system’s rules of conduct
• Report disciplinary problems to the school district or parents
• Pick up and drop off passengers at designated locations
• Follow a planned route according to a time schedule
• Obey traffic laws and state and federal transit regulations
• Keep passengers informed of possible delays
• Perform basic maintenance (check the bus tires and lights)
• Maintained classroom continuity by following lesson plans and reinforcing daily instructional objectives.
• Managed student behavior with consistent expectations and positive redirection strategies.
• Adapted quickly to grade-level routines, schedules, and changing classroom needs.
• Supervised students during classroom activities, transitions, recess, and lunch periods.
• Implemented teacher instructions accurately to support instruction across core subject areas.
• Communicated effectively with staff regarding attendance, assignments, and student concerns.
• Organized classroom materials and ensured orderly learning environment throughout school day.

• Acquired CDL class A,B,C,D,L,N,P and S with air brakes licenses.
• Maintained a log book to record miles covered and hours traveled, and ensure that all necessary documentation with respect to freight were filled and submitted
• Also, recorded damages and shortages incurred
• In addition, made sure that all receipts were kept safe and secure
• Observed and complied with all traffic regulations – federal, state and local
• Inspected assigned vehicle regularly to identify and repair minor faults, and to report major mechanical breakdown to a skilled mechanic
• Assisted in the loading and unloading of goods or equipment to be transported
• Communicated with the dispatcher, supervisor, or clients using wireless devices or on-board computer systems
• Ensured safe transportation and delivery of freight to designated locations
• Ensured that assigned vehicle were always neat and tidy, and carried out other regular upkeep like inflating the tires, refueling, changing oil and water, and tightening nuts and bolts
• Reported any delay that may affect the timely delivery of freight to the dispatcher and client
• Reported any accident incurred in the course of transporting the freight to the dispatcher or supervisor immediately
• Reported any damage incurred during transportation to the supervisor or dispatcher
• Payed tolls and other necessary vehicle levies.

• I was a Research Associate in the field of Child Development and
• Human Relations
• I maintained any and all incoming and outgoing correspondence, billing, bill payment and financial investments
• Maintained buildings and facilities in order to ensure they were in a safe and healthy manner
• Serviced, cleaned and supplied restrooms, gathered and emptied trash, and cleaned building floors by sweeping, mopping, scrubbing and vacuuming
• Worked on office equipment
• Washer, dryer, chairs, light bulbs, smoke detectors, heavy lifting and whatever else is needed taken care of.

• Collected and recorded patient’s health history and payments, coordinated scheduling, and make and receive calls
• Prepared patients for chiropractic examinations
• Prepare the room per each procedure, cleaning, sanitizing and sterilizing all items and areas, and notify the doctor that the patient is ready
• Billed patients insurance companies for services rendered and filed medical leans
• Worked on office equipment
• Washer, dryer, chairs, light bulbs, smoke detectors, heavy lifting and whatever else is needed taken care of.
• Reviewed internal procedures to identify control gaps and strengthen adherence standards.
• Directed compliance program governance across policies, controls, and regulatory requirements.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.

• Maintained buildings and facilities in order to ensure they were in a safe and healthy manner
• Serviced, cleaned and supplied restrooms, gathered and emptied trash, and cleaned building floors by sweeping, mopping, scrubbing and vacuuming.

• Prepared food items in accordance with production requirements and quality standards while maintaining a safe and sanitary work environment
• Maintained sanitation, health, and safety standards in work areas by cleaning and sanitize work areas, equipment, utensils, dishes, or silverware.

• Prepared patients for dentist examinations and performed chair-side duties such as handing the proper materials and tools to the dentist
• Collected and recorded patient’s health history and payments, performed dental charting, coordinated scheduling, and make and receive calls
• Prepare the room per each procedure, cleaning, sanitizing and sterilizing all items and areas, and notify the doctor that the patient is ready.
• Prepared treatment rooms and sterilized instruments to maintain infection control standards.
• Assisted dentists during restorative, preventive, and surgical procedures with accurate chairside support.
• Managed radiographic imaging and organized records to support diagnostic accuracy.
• Educated patients on oral hygiene, post-treatment care, and appointment expectations.
• Coordinated scheduling, chart updates, and front-office workflows for smooth patient flow.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Monitored supply inventory and replenished materials to avoid treatment interruptions.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.

• Assisted students in the lunchroom serving breakfast and lunches, while ensuring the safety of children, enforcing school rules and policies, and making certain children adhered to behavior policies
• Served food and beverage orders in strict accordance with company policies and procedures and maintaining efficiency within deadline standards.

• Provided providing emotional and psychological support, and assisted with mobility and daily exercises
• Provided personal and homemaking services to patients, and assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.

GPA: 3.18, Completed an intensive, ABHES accredited training program which included: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management