Candie Carter
Bethalto,IL
Summary
Results-oriented Store Manager with extensive experience in team leadership, inventory management, and operational efficiency. Proven track record in improving store performance and driving profitability through effective staff training and customer relations. Skilled in recruiting, scheduling, and coaching teams to enhance productivity and customer loyalty. Strong background in sales forecasting and cash management, dedicated to streamlining operations and achieving performance goals.
Overview
4
4
years of professional experience
Work History
Store Manager
Romantix
Alton, Illinois
02.2026 - 05.2026
- Scheduled associates and coordinated coverage for busy store hours.
- Trained staff on adult retail policies and customer service standards.
- Managed sales floor operations and daily workflow to enhance customer experience and drive sales.
- Monitored inventory levels and completed replenishment orders for Romantix.
- Executed point-of-sale transactions efficiently to enhance customer service experience. and balanced cash drawer activity.
- Maintained merchandising displays and organized product placement across the store.
- Enforced age-verification procedures and followed compliance requirements.
- Resolved customer concerns with discreet, professional service.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules to ensure optimal staffing during peak hours and maintain service standards.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured timely and accurate banking operations to support daily financial activities. such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate favorable pricing, contributing to improved inventory management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Sales Manager
Premium Retail Wireless Pro
Wood River, Illinois
08.2024 - 08.2025
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Facilitated weekly sales meetings to strategize and align team goals.
- Monitored sales metrics to identify trends and areas for improvement.
- Prepared sales reports and shared performance updates with district leadership.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted training sessions to boost team skills and ensure comprehensive product knowledge.
- Coached staff on sales conversations, objection handling, and closing techniques.
- Cultivated strong relationships with clients to enhance customer loyalty and satisfaction.
- Established relationships with key clients, while maintaining existing customer base.
- Implemented feedback mechanisms to identify customer needs, enhancing service delivery.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Directed and coordinated products, services and sales activities.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Trained associates on wireless plans, device features, and customer service standards.
- Reviewed customer needs and recommended wireless solutions and accessories.
- Resolved customer concerns involving billing, device issues, and service changes.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed presentations that inspired team engagement and improved sales performance.
- Created and presented monthly reports to management on sales performance.
- Supported sales team members to drive growth and development.
- Implemented process changes to streamline sales department workflow.
- Oversaw regional and local sales managers and staff.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Oversaw regional and local sales managers and staff.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Assistant Manager
Casey's
Bethalto, Illinois
05.2023 - 06.2024
- Oversaw daily operations to ensure efficient workflow and team productivity.
- Coordinated schedules and delegated tasks to enhance team performance and ensure efficient service delivery.
- Supervised store associates during Casey's convenience store shifts.
- Trained team members on register and customer service procedures.
- Developed training programs that improved staff skills and elevated service quality.
- Provided ongoing mentorship to new employees, fostering a supportive learning environment.
- Implemented customer service standards that increased guest satisfaction and fostered loyalty.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences.
- Encouraged feedback and suggestions from team members to improve operational processes.
- Managed inventory, stock rotation, and merchandise replenishment.
- Supported food service operations and fresh item preparation.
- Opened and closed store using safety and checklist procedures.
- Resolved customer concerns with professional communication and follow-up.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to ensure quality and consistency with company standards. to verify consistency, quality, and conformance.
Shipping/Loading Dock Worker
Amazon Fulfillment Center
Park City, KS
02.2022 - 11.2022
- Executed efficient loading and unloading of packages to ensure timely processing.
- Loaded and unloaded packages efficiently to support timely processing.
- Managed packages of varying sizes and weights while maintaining safety and accuracy.
- Handled diverse package sizes and weights, maintaining safety and accuracy during operations.
- Inspected shipments carefully to spot and report damage.
- Conducted thorough inspections of shipments to identify and report any damage.
- Conducted inspections of shipments to verify integrity and label correctness
- Verified package condition before delivery processing, ensuring adherence to quality control standards.
- Ensured quality control by verifying package integrity before processing for delivery.
- Organized packages by destination, streamlining dispatch and reducing processing delays.
- Utilized sorting equipment to optimize package flow and reduce processing time.
- Transported pallets utilizing pallet jacks and dock tools for effective workflow
- Entered carton data into fulfillment systems to maintain tracking accuracy
- Prepared freight near dock doors to enhance efficiency for processing teams
- Maintained compliance with Amazon safety protocols during dock activities
- Supported team efforts in package management and trailer maintenance
- Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
- Ensured that all packages were properly secured on trailers before departure.
- Maintained cleanliness of loading dock area and surrounding areas.
- Organized warehouse items according to established systems or codes for easy retrieval.
- Processed incoming and outgoing shipments in accordance with established procedures.
- Operated manual or electric pallet jack to move skids around the facility as required.
- Followed safety protocols while operating machinery such as forklifts or pallet jacks.
- Reported any damages or discrepancies found during inspection process to appropriate personnel immediately.
- Coordinated pick-up times with carriers ensuring timely departures from the facility.
- Communicated regularly with supervisors about all relevant issues concerning the loading dock area.
- Moved materials and pallets to designated locations within the facility.
- Applied shrink wrap to multiple pallets of products each day for secure transport.
- Moved materials and pallets to designated locations within the facility.
- Applied shrink wrap to multiple pallets of products each day for secure transport.
Education
Bachelor's in Business Management - Business Management
Bethel University
Clarksville, TN04-2014
Associate in Computer Programming - Computer Programming
Brown Mackie College
Hopkinsville, KY11-2012
GED -
Community College
Hopkinsville, KY10-2010
Skills
- Customer response
- Retail operations
- Work prioritization
- Inventory control
- Retail inventory management
- Cash management
- Budget tracking
- Operational budgeting
- Store financial oversight
- Sales forecasting
- Loss prevention
- Store opening and closing
- Merchandising displays
- Store merchandising
- Promotional planning
- Sales promotions
- Supply chain management
- Staff scheduling
- Delegating work
- Shift optimization strategies
- Team leadership
- Employee supervision
- Training and mentoring
- Personnel development
- Staff performance improvement
- Talent acquisition strategies
- Conflict resolution
- Problem solving
- Attention to detail
- Customer relations
- Inventory oversight
- Team building and leadership communication
- Cash management
- Data analysis tools
- Performance metrics evaluation
- Process improvements
- Operational excellence
- Cost management practices
- Cost control measures
- Supplier relationship management
- Mathematical aptitude
- Process improvements
- Strategic thinker
- Advertising and marketing
- Sales growth strategies
- Policies and procedures
- Multitasking and organization
- Employee evaluation processes
- Bank deposit procedures
- Operations management
- Operations oversight
- Opening and closing procedures
- Advertising and marketing
- Budget development
- Staff performance improvement
- Talent recruitment
- Mathematical aptitude
- Performance metrics evaluation
- Policies and procedures
- Problem-solving
- Verbal and written communication
- Multitasking and organization
Timeline
Store Manager
Romantix
02.2026 - 05.2026
Sales Manager
Premium Retail Wireless Pro
08.2024 - 08.2025
Assistant Manager
Casey's
05.2023 - 06.2024
Shipping/Loading Dock Worker
Amazon Fulfillment Center
02.2022 - 11.2022
Bachelor's in Business Management - Business Management
Bethel University
Associate in Computer Programming - Computer Programming
Brown Mackie College
GED -
Community College