Nora Ortiz
Homosassa
Summary
Results-driven store manager with proven expertise in team development and training. Demonstrated ability in customer relationship management and effective problem-solving, resulting in increased sales and stronger community ties through outreach programs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Nature Coast Ministries Thrift Store
Homosassa
02.2025 - 01.2026
- Managed daily operations of thrift store, overseeing scheduling, budgeting, and inventory control.
- Trained and supervised volunteers in customer service protocols and store procedures.
- Developed merchandise displays to enhance shopping experience and increase sales.
- Processed donations, ensuring proper sorting to meet resale quality standards.
- Implemented pricing strategies aligned with market trends and donor intent.
- Coordinated community outreach events to boost store visibility and engagement.
- Monitored sales transactions through point-of-sale systems for accurate reporting.
- Analyzed sales data to identify trends for informed product selection.
Home Health Caregiver (For My Disabled Son)
PrismHR
Tampa
08.2021 - Current
- Administered medications and treatments per care plans and physician orders.
- Monitored vital signs and documented patient progress in electronic health records.
- Assessed patient needs and adjusted care plans for optimal outcomes.
- Ensured compliance with healthcare regulations and safety standards in home environments.
- Managed intravenous therapies and nutrition administration effectively.
- Delivered high-quality nursing care to pediatric patients in residence.
- Supported chronic illness management, enhancing quality of life for patients.
- Responded promptly to emergencies involving pediatric patients.
Store Manager
Family Dollar
Tampa
03.2019 - 05.2024
- Managed daily store operations and maintained optimal inventory levels.
- Trained and supervised staff to deliver exceptional customer service.
- Conducted regular staff meetings to enhance team communication.
- Oversaw financial transactions and managed cash register operations efficiently.
- Recruited, trained, and supervised new employees for improved performance.
- Balanced sales, reconciled cash, and made bank deposits to support opening and closing duties.
- Resolved customer complaints promptly to maintain satisfaction.
- Prepared monthly reports on sales figures, expenses, and profits.
Veterinary Technician
Northdale Animal Hospital
Tampa
04.2013 - 02.2016
- Assisted veterinarians during surgeries and examinations to enhance procedural efficiency.
- Administered medications and vaccinations, ensuring optimal patient care.
- Monitored vital signs, recording health information for accurate assessments.
- Educated pet owners on care practices and preventive measures for their pets.
- Prepared surgical instruments and maintained clinic cleanliness to support operations.
- Conducted laboratory tests, processing specimens for timely analysis.
- Trained new staff on hospital procedures, enhancing team proficiency.
- Restrained animals during examinations and treatments to prevent injuries.
Assistant Store Manager
Sally's Beauty Supply
Ruskin
10.2010 - 11.2012
- Managed daily store operations and staff scheduling to ensure optimal performance.
- Oversaw cash handling processes, reconciling discrepancies as required.
- Resolved customer complaints through active listening, documentation, and solution provision.
- Coordinated shift scheduling for adequate staffing levels throughout the store.
- Enforced safety regulations to maintain a secure working environment.
- Developed and nurtured strategic client relationships to enhance business opportunities.
- Designed HR consulting services to assist clients during organizational changes.
- Forecasted customer demand to inform pricing strategies and credit terms.
Bartender
Pink Pony Show Club
Tampa
05.1999 - 12.2010
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Provided exceptional customer service in fast-paced nightclub environment.
- Assisted in training new bartenders on techniques and service standards.
- Managed inventory levels, restocking supplies during busy hours.
- Operated cash register and Point of Sale (POS) system for accurate transactions.
- Checked identification cards to verify age before serving alcoholic beverages.
- Resolved customer complaints professionally and communicated effectively with staff.
Education
High School Diploma -
Tampa Baptist Academy
Tampa, FL06-1996
Some College (No Degree) - Business Management
St. Leo University
Zephyrhills, FLSome College (No Degree) - Nursing
Remington College
Tampa, FLSkills
- Pricing strategies
- Community outreach
- Visual merchandising
- Cash handling
- Staff supervision and scheduling
- Shift scheduling
- Store operations procedures
- Profit optimization
- Sales promotions and analysis
- Security monitoring systems
- Store displays and merchandising
- Customer relations and service management
- Goal setting and performance tracking
- Multitasking and organization skills
- Special events
- Customer response
- Report generation
- Retail merchandise quality standards
- Store merchandising
- POS systems
- Marketing and promotions
- Revenue generation
- Bank and safe deposits
- Employee scheduling
- Goals and performance
- Security system monitoring
- Problem solving
- Pricing strategy
- Customer feedback analysis and response
- Employee terminations and onboarding processes
- Advertising and marketing strategies
- Customer service
- Sanitation protocols
- Biohazard disposal
- Professionalism
- Excellent communication
- Volunteer management
Languages
English
Professional
Spanish
Professional
Croatian
Limited
Certification
CPR Certified
References
References available upon request.
Timeline
Store Manager
Nature Coast Ministries Thrift Store
02.2025 - 01.2026
Home Health Caregiver (For My Disabled Son)
PrismHR
08.2021 - Current
Store Manager
Family Dollar
03.2019 - 05.2024
Veterinary Technician
Northdale Animal Hospital
04.2013 - 02.2016
Assistant Store Manager
Sally's Beauty Supply
10.2010 - 11.2012
Bartender
Pink Pony Show Club
05.1999 - 12.2010
High School Diploma -
Tampa Baptist Academy
Some College (No Degree) - Business Management
St. Leo University
Some College (No Degree) - Nursing
Remington College