Candie Villa
Chicago,IL
Summary
Self-driven bilingual professional with a passion for continuous learning and improvement. Highly motivated with strong work ethics and a desire to make an impact in any professional environment. I bring a diverse range of skills, experience, and knowledge developed through training, personal and professional experiences. Strive to be a conscientious decisions maker with emphasis on effective balance between management and team members.
Overview
19
19
years of professional experience
Work History
Operations Specialist/Quality Associate
The Will Group
Chicago, IL
06.2022 - 02.2024
- Assist the leadership team in planning, organizing, and coordinating functions relating to continuous improvement.
- Develop, implement, and maintain Standard Operating Procedures for the Production team, Logistics team, and Warehouse.
- Assist Logistics Manager with SAP integration, generating packing slips, BOLs, shipping and receiving, material handling, cycle count, inventory control, and training.
- Support Quality team members in the development and maintenance of quality management procedures and policies.
- Conduct internal audits to identify potential areas of nonconformity and recommend corrective actions.
- Assist the Finance team in reconciling and resolving any discrepancies. Provide any data or records of transactions for month-end reports.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Manage warehouse and office inventory supplies.
- Manage DBE, STOs, and Transpo Orders.
- Manage the UIC project material for Industrial Electric Supply.
- Manage and maintain warehouse calendar, assisting with meetings and event coordination.
- Maintain Hitachi's TWG Production log, Capacitor Bank log, and STO log.
- Promoted from Administrative Assistant to Operation Specialist within 8 months.
- Volunteered to be a Quality Associate with the Quality Management team, participating in the ISO Certification process and training.
Field Auditor
The Will Group
Chicago, IL
04.2021 - 06.2022
- Use specialized GPS, Ike tool, to report position and record data in company software.
- Assisted in developing auditing techniques to improve overall performance of audits.
- Participated in weekly meetings with the leadership and field team regarding ongoing projects.
- Use the assigned project scope playbook to reference and accurately collect data.
- Participated in special projects as assigned by senior management team members.
- Actively engage with other members using Voxer to communicate and improve processes.
- Interacted with management to discuss issues identified during the audit process.
- Work in all weather around the Chicagoland and Suburb areas.
- Volunteered to QC for the Third Party attachment project.
Self Employed Driver
Uber/Uber/Lyft
Chicago, IL
12.2017 - 04.2020
- Conducted pre-trip inspections prior to departure including verifying customers destination details and confirming route information.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Managed time efficiently when making multiple stops along designated routes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating vehicle.
- Utilized GPS navigation systems to plan efficient routes for customer drop off/deliveries.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Achieved consistently high customer scores due to exceptional service.
Manager/Pawnbroker
Cash America
Chicago, IL
05.2005 - 12.2014
- Manage shops with $250k in inventory and a $350k loan balance.
- Led a team of 10 employees, ensuring high productivity and excellent customer service.
- Verified authenticity and value of items brought in for pawning or selling.
- Negotiated loan repayment plans with customers when necessary.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Maintained close relationships with local law enforcement agencies to ensure compliance with regulations.
- Aggressively used social media to promote our products, increase store sales, and profits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Skills
- Internal Audits
- Inventory Control
- Shipping & Receiving
- SAP
- SOP Development
- Forklift Operations
- Quality Assurance
- Problem Solving
- ISO 9001:2015
- Analytical
- Business Negotiation
- Client Services
- Microsoft Office
Education/Certification
- ISO 9001 Training - Nonconformity & CAPA Process, 07/01/23
- OSHA Compliant Safety Powered Industrial Truck Operator Certification, 07/01/23
- Chicago Woman in Trades (CWIT) ComEd CONSTRUCT Program: CAST Test Certification, OSHA 10 Hour Certification, Blueprint Reading. Workshops: Flagger, Locator, Energy Efficiency, Solar Power Energy, Microsoft Office Suite, 02/01/21 - 04/01/21
- Computer Learning Center; Computerized Business Systems Certification, 01/01/98 - 06/01/99
- College of Office Technology; Microcomputer Business Certification, 09/01/97 - 01/01/98
References
References available upon request.
Timeline
Operations Specialist/Quality Associate
The Will Group
06.2022 - 02.2024
Field Auditor
The Will Group
04.2021 - 06.2022
Self Employed Driver
Uber/Uber/Lyft
12.2017 - 04.2020
Manager/Pawnbroker
Cash America
05.2005 - 12.2014
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