Candies Robison
Magna,UT
Summary
Experienced Tam Lead candidate with a background in customer service and management, committed to providing exceptional service in line with Republic Services' values. Skilled support professional proficient in strategic problem-solving and team leadership. Demonstrated success in improving support processes, boosting team productivity, promoting collaboration, and adapting to changing needs. Strong communicator with excellent critical thinking skills ready to thrive in a dynamic setting.
Overview
22
22
years of professional experience
Work History
Sales Support Specialist
Republic Services
08.2020 - Current
- Assign various cases and opportunities to sales agents across my designated areas and Business units.
- Verify and update sales agents book of business monthly
- Assisted the development and testing of the mass transfer tool for sales support to ensure a more streamline and more productive process to move a large number of accounts from one sales agent to another
- Trained my support team on the mass transfer tool and I am currently the go to with questions with the tool for my support team.
- Assist in pilot programs for the company
Sales Coordinator
Republic Services
01.2019 - 08.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Billing Corrdniator
Repbulic Services
02.2015 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Entered customer service agreement information in order to create new customer accounts obtained by sales reps
- Completed service changes, price changes, account closures in the designated programs and systems Verifiedfied billing for various customers
Customer Service
Republic Services
12.2013 - 02.2015
- Efficiently handle customer requests and concerns from phone and email.
- Responsible for checking, sorting and filing all CSA’s in the 4864 and 4493 divisions.
- Complete quality checking for all permanent agreements in the 4864 and 4493 divisions.
- Support for park city dispatch with PVD connect input into info pro, follow up with customers.
- Respond to customer first emails for customer resolution on their concerns.
- Work with all other departments to ensure the customer needs are met efficiently.
Assistant Manager
Great Clips
07.2012 - 12.2013
- Completed Assistant Manager duties to create a productive and educational environment for product sales.
- Created customer loyalty by providing quality haircuts and permanent waves.
- Built a fun work environment for customers and coworkers.
- Maintained all shift duties including end of day paper work and cleaning.
- Successfully met and exceeded retail sales goals set by management.
Verizon Wireless Tech Support
11.2006 - 02.2012
- Supported CE analyst with recognizing Tech teams on CSTS results.
- Planned, coordinated, and completed the CSTS results bulletin board for Tech Support in SLC.
- Expanded loyalty efforts by up selling and educating customers on Verizon wireless products and services.
- Conducted troubleshooting on advanced devices while maintaining customer focus.
- Executed team contests to improve and maintain customer focus and individual stats.
Verizon Wireless Customer Service Process Team
07.2006 - 11.2006
- Provided customers with an exceptional call experience while performing ez-moves as well as assumption of liabilities.
- Maintained customer focus so they knew they were the most important person at that time.
- Continued development in de-escalation situations.
Verizon Wireless Customer Service
10.2005 - 07.2006
- Consistently exceeds in all measured performance metrics including "leading" YTD.
- Developed skills of de-escalation and negotiation.
- Conducted trainings of new topics including Full Authorized Contacts and text to land line services.
- Strive to provide excellent customer service on every call.
Store manager
Supercuts
05.2004 - 10.2005
- Developed 2-6 stylists to succeed in the various aspects of cosmetology.
- Conducted pre-training with new stylist for certification with in Supercuts corp.
- Built loyalty with the clientele for the specific store and corporation for all hair care needs.
- Executed the daily rigors of a store manager including daily paper work and customer service.
- Maintained sales goals for store set by upper management.
Stylist
Great Clips
01.2003 - 05.2004
- Created customer loyalty to the franchise by providing quality haircuts and permanent waves.
- Built a fun work environment for customers and coworkers during my shifts.
- Maintained all shift duties including end of day paper work and cleaning.
- Successfully met and exceeded retail sales goals set by management.
Education
Utah cosmetology license -
Premier Hair Academy
07.2001
High school diploma - undefined
Grantsville High School
06.1998
Skills
- Customer service optimization
- Sales strategy design
- Assessment of customer needs
- Experienced with customer relationship management tools
Accomplishments
Lead on mass transfer ID Pilot
Assisted in writing the new form for the field sales teams
Wrote and trained the team on the mass transfer tool
Assisted in leading team huddles when supervisor is out of office.
Continually assist team members when the need arises
Timeline
Sales Support Specialist
Republic Services
08.2020 - Current
Sales Coordinator
Republic Services
01.2019 - 08.2020
Billing Corrdniator
Repbulic Services
02.2015 - 01.2019
Customer Service
Republic Services
12.2013 - 02.2015
Assistant Manager
Great Clips
07.2012 - 12.2013
Verizon Wireless Tech Support
11.2006 - 02.2012
Verizon Wireless Customer Service Process Team
07.2006 - 11.2006
Verizon Wireless Customer Service
10.2005 - 07.2006
Store manager
Supercuts
05.2004 - 10.2005
Stylist
Great Clips
01.2003 - 05.2004
High school diploma - undefined
Grantsville High School
Utah cosmetology license -
Premier Hair Academy
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