Summary
Overview
Work History
Education
Skills
Affiliations
Quote
Accomplishments
Work Availability
Software
Interests
Websites
Timeline
Hi, I’m

Candi Morris

Currently searching for my next role
Augusta,GA
Candi Morris

Summary

Results-driven Compliance Generalist at Experis US LLC, adept in KYC and AML processes, enhancing compliance by 3.5%. Skilled in fraud prevention and analytical evaluation, I excel in incident management and client support, delivering impactful solutions that drive organizational success. Proficient in Microsoft Office Suite and effective in team leadership.

Overview

14
years of professional experience

Work History

Experis US LLC / ADP
Work from Home, GA

Compliance Generalist - Contractor
03.2024 - 11.2024

Job overview

  • Conducted KYC audits and ensured compliance with financial regulations, improving compliance by 3.5%.
  • Compiled detailed reports with findings and recommendations for senior management, enhancing decisionmaking processes.
  • Evaluated client data for KYC/AML adherence and accuracy, reducing risk levels by 9% through effective risk assessment and escalation of complex cases.
  • Analyzed customer data to detect fraud and anti-money laundering.
  • Recorded and escalated incidents related to AML compliance to the Legal team, providing detailed documentation and supporting information to ensure proper investigation and resolution of the issues.

PayPal
Work from Home, GA

Fraud Investigation and Regulatory Analyst
01.2022 - 02.2024

Job overview

  • Resolved account limitations and applied access restrictions for policy violations, improving compliance by 15%.
  • Verified KYC/KYB documentation and explained seller graduation criteria, increasing approval by 4%.
  • Clarified payment hold processes and managed disputes and chargebacks.
  • Managed payment holds, disputes, and chargebacks, reducing resolution time.
  • Escalated complex cases and restored control over breached accounts, enhancing security by 6%.
  • Identified, documented, and escalated AML compliance incidents to PayPal's Legal team, ensuring thorough documentation and supporting analysis to facilitate effective investigation and resolution.
  • Developed PowerPoint presentations to illustrate the Pay in 4 and Pay Later programs.

Electrolux Call Center
Augusta, GA

Logistics Account Specialist
10.2016 - 08.2019

Job overview

  • Monitored cash flow and prepared forecasts, improving financial accuracy by 17%.
  • Managed client relations and coordinated logistics, improving satisfaction by 35%.
  • Created PowerPoint presentations, reducing onboarding time by 15%.
  • Developed financial reports, enhancing planning efficiency by 25%.
  • Handled order rescheduling, damage allowances, and parts ordering using REX.

Randstad / Wells Fargo Contact Center
Charlotte, NC

Business Banking Underwriting Specialist
10.2015 - 07.2016

Job overview

  • Educated business owners on financial products and services, boosting awareness and adoption by 10%.
  • Explained application declines to bankers and business owners, increasing resolution rates by 7%.
  • Researched accounts using financial systems like HOGAN, CPS, and BCS, improving processing efficiency by 11%.
  • Advised on mitigation strategies, leading to an 8% rise in successful application reconsiderations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • This was a contract role.

Duke Energy Contact Center
Charlotte, NC

Business And Industry Specialist
02.2011 - 04.2015

Job overview

  • Managed electric accounts, resolved billing inquiries, and processed payments via Western Union Speed Pay.
  • Led onboarding programs and provided team guidance as a Team Lead.
  • Streamlined workflows in CBIS, Kubra, and CMSI systems, which reduced processing times by 8%.
  • Coordinated service schedules and documented emergency incidents.
  • Worked with state officials on inspection requirements for new construction.
  • Developed customer service improvements and training resources for employees which decreased escalations by 6%.

Education

Central Piedmont Community College
Charlotte

Certificate from Web Development
08.2011 - 12.2012

University Overview

Skills

  • Client support and CRM systems
  • Call center management
  • Leadership in projects
  • Fraud prevention and risk assessment
  • Analytical evaluation techniques
  • Effective problem resolution
  • Incident management reporting
  • Know Your Customer (KYC)
  • Know Your Business (KYB)
  • Anti-Money Laundering (AML)
  • Due diligence for customers
  • Advanced due diligence methods
  • Financial accounting knowledge
  • Banking sector experience
  • Proficient in Microsoft Office Suite
  • Presentation skills with PowerPoint
  • Adobe creative tools expertise
  • Salesforce platform experience
  • SAP enterprise solutions knowledge
  • RUN application familiarity
  • Citrix remote access solutions
  • Webex virtual meetings facilitation

Affiliations

Affiliations
  • Freelance graphic design, arts & crafts, traveling, reading
  • Passion for Innovation Award for revamping training materials
  • Phi Theta Kappa Honor Society Member

Quote

A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt

Accomplishments

Accomplishments

Joined Phi Theta Kappa Honor Society in November 2009

Availability
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friday
saturday
sunday
morning
afternoon
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Software

Microsoft Office

Adobe Creative Suite

Canva

SAP

Salesforce

RUN

Webex

Teams

Outlook

Citrix

Interests

Graphic design

Reading

Traveling

Cooking

Meeting new people

Learning different cultures

Music

Websites

Timeline

Compliance Generalist - Contractor
Experis US LLC / ADP
03.2024 - 11.2024
Fraud Investigation and Regulatory Analyst
PayPal
01.2022 - 02.2024
Logistics Account Specialist
Electrolux Call Center
10.2016 - 08.2019
Business Banking Underwriting Specialist
Randstad / Wells Fargo Contact Center
10.2015 - 07.2016
Central Piedmont Community College
Certificate from Web Development
08.2011 - 12.2012
Business And Industry Specialist
Duke Energy Contact Center
02.2011 - 04.2015

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